Sheila responded quickly and kept me up to date on the care of my dogs while I was away for a quick weekend trip. Sheila has a large backyard and is very active with her dogs, translating to my dogs coming home ready to rest after an exciting, enriching weekend! We will be back to see Sheila again.

Our experience with Sheila was extremely frustrating and disappointing. After a positive meet-and-greet and two quiet nights, she abruptly canceled the rest of our 8-night stay, claiming our dog “went after another dog.” This was completely unexpected and shocking—our dog has no history of aggression and has stayed with multiple sitters, visited dog parks regularly, and has always done well in social settings. There was no attempt to address anything before canceling; she simply told us we needed to pick up our dog even though we were 4 states away. We were forced to find an emergency backup while out of town, which was incredibly stressful and avoidable. To make matters worse, we were charged for nights we didn’t use and hit with a $125 cancellation fee, even though Sheila was the one who canceled. We reached out to Rover Support expecting a fair resolution, but they refused to refund the unused portion of the stay or remove the cancellation fee, despite the clear facts of the situation. Sheila’s handling of this situation was unprofessional, and Rover’s unwillingness to make it right only made things worse. I would strongly caution others against booking with this sitter—especially if you’re traveling and relying on someone dependable. This experience showed a complete lack of accountability from both the sitter and the platform.