I’m sad to have to write this review, but I need to make sure other pet parents don’t make the same mistake I did. Shatese neglected my dog. She was only taking him out once a day. While she says that was pre-established (she told me up front he would only get one walk a day, which I was fine with) I didn’t know she also meant that was his ONLY potty break. Yes, I could have asked more questions, but a being who uses the restroom several times a day but expects the dog to hold it for 24 hours is an absolute menace. My baby is old, he’s anxious, and he’s used to his routine. I thought I was leaving Onyx with someone who would love him and take care of him. She didn’t. I have never been more scared and sad for my baby. I don’t have words for what Shatese put me through. And worse, she essentially said that Onyx needed time to adjust, which I assume she means to her expectations that he only goes out once. The last part that baffles me is she didn’t tell me for days that he was clearly struggling. He pooped on her floor, for which I’m terribly sorry but he was CLEARLY not doing well. Beyond being scared, he was uncomfortable at having to hold it all day. When I messaged her around 2pm in the afternoon, I didn’t get a response until 4:30pm when she “was just waking up”. I’m sure she’s lovely, but she’s a horrible caregiver of animals and shouldn’t be allowed on Rover anymore. My anger has dissipated, but my sadness remains. My baby did not deserve to be mistreated the way he was, and that I’m traveling and can’t apologize to him makes this even harder. Don’t book with her. Find someone else to do it.

This is my second time booking with Shatese and I will again. I feel comfortable with my very timid rescue staying with her as she is patient and great with dogs.