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Shai & Norman T.

Normal Heights, San Diego, CA

5.0 out of 5 stars
14 reviews
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These prices are for 1 dog, including a booking fee of 11%.

Services

Shai & Norman can host

0 to 15 lbs
16 to 40 lbs
Dogs over 1 year old
Spayed and neutered dogs only
No females in heat
Takes only 1 client at a time

Shai & Norman can care for

Cats
0 to 15 lbs
16 to 40 lbs
Dogs over 1 year old

Availability

🗓️ SCHEDULE: Norman and I both work from home. We typically have little to no zoom meetings and will plan accordingly if our meetings ever coincide so your dog is safe and comfortable. We have time in the morning, lunch time, and evening for walks and can take breaks throughout the day. We have some weekends available + flexibility in our weekday work schedule to provide dog care.

Available
Not available
SMTWTFS
Boarding Cancellation Policy:

About Shai & Norman T.

Communication

1 repeat pet parent
100% response rate
Usually responds in a few minutes
100% bookings with photo updates
Sends updates with Rover Cards

Dog skills

7 years of experience
Oral medication administration
Injected medication administration
Senior dog experience
Special needs dog experience
Can provide daily exercise

Safety, trust & environment

⚠️ SAFETY: We will never leave your dog outside unattended. Unless in a fenced yard, your dog will always be on a leash when outside. We do not do off leash outside nor would we have your dog come into contact with other dogs or people on a walk to avoid any emergency situations. We feed all animals separately whether in your home or ours, to prevent allergy issues and resource guarding. We would only feed your pet food and treats provided or approved by you. We are extremely mindful when opening/closing all doors and gates. We always double check leash, collar, and harness security before going out for a walk.

Home

Lives in a house
Has a fenced yard
Non-smoking household
Has 2 dogs
No children present
Dogs not allowed on bed
Dogs allowed on furniture
Potty breaks every 0-2 hours

Information Shai & Norman T. would like to know about your pet

Please fill out your pet’s profile or send through any info that would help us to provide the best possible care. This can also be discussed during our meet and greet. - Your preferred communication method - Your vet’s contact information - Emergency contact name and number - Feeding and medication instructions - Medical conditions and allergies - Exercise needs and schedule - Behavior triggers and reactions (anxiety, escape artist, barking triggers, etc) - Favorite activities, toys, or places - Any training you’re working on that you’d like us to maintain

A typical day

We like to stick to your pet’s usual schedule to ensure their comfort. Your companion can expect to have their usual meals, play time and/or walks, sunbathing, maybe visit dog friendly places (with your permission) on weekends, and some proper rest time.

Location

San Diego, CA

Shai & Norman T.'s Neighborhood

Pets

Senior & Special Needs Experience

Pet care experience

Insured • WFH couple with flexibility • Senior, medical needs, & rescue experience • Child free, smoke free home w/ small fenced yard & nearby park • No off-leash, no dog parks • One family at a time 👋🏼 Hi, I’m Shai and my husband is Norman! We’ll care for your pet like they’re our own. Ensuring the safety and well-being of your furry family member is our top priority. In addition to the Rover Guarantee, I am insured through Pet Sitters Associates so your pet is well covered. I’m the primary sitter, but Norman helps out with care in our home. 🏠 We offer individualized dog daycare and boarding in our home in University Heights, San Diego. To be able to provide personalized care, we only host 1 client at a time (up to 2 dogs from the same family). Please note: Early drop-off before 7am and late pick-up after 10pm will incur an additional $10 fee. The booking amount will be modified depending on the times requested. ☀️ We also offer dog/cat drop-in visits (open to other animals!) and dog walking in University Heights and areas within a 10 minute radius, which may include: North Park, Hillcrest, Normal Heights, Serra Mesa, and Mission Valley. 🐾 EXPERIENCE: 1. PERSONAL: We adopted our two rescue pomeranians Waffles and Toffee in 2018 and 2020. We’ve looked after pets for family and friends, including a young high energy goldendoodle, a senior deaf and blind shih tzu, and two slow-to-warm cats. 2. PROFESSIONAL: I worked front desk at a dog daycare facility for over a year. I handled dogs of all sizes, breeds, and temperaments and learned how to stay organized and safe within a pet care environment. We also have been providing pet care through Rover and privately since 2024. 3. VOLUNTEER: We have been volunteering with various animal rescues for the past 6+ years, which has brought us experience with medical needs and behavioral quirks. We’ve spent time with plenty of dogs, cats, chickens, ducks, turkeys, pigs, goats, and even an emu. SERVICE DETAILS: 🫱🏼‍🫲🏽 MEET AND GREETS: We require a meet and greet for potential clients prior to first booking to ensure we’re all a good fit for one another. It will also give us the chance to chat face-to-face about your pet and any care expectations. If it’s last minute or you are only vacationing in the area, we may allow exceptions depending on the request and after speaking via phone call or FaceTime. For longer boarding stays, we may require a one night trial at a discounted fee. 🐶 DOG DAYCARE: A day at our place includes: a clean dog proof home environment, lounging cot, small private fenced yard, semi-private unfenced yard (we always supervise and leash up), walkable neighborhood with a park less than half a mile away, and two furry hosts Waffles and Toffee. We can keep your dog engaged with walks, playtime, and command practice or just keep it chill and have them enjoy TV time with us. We sometimes go out to dog friendly places such as Liberty Station or Balboa Park, with your permission if your dog is comfortable in those environments. If your dog has physical limitations, we have a stroller for those under ~20lb. 🧳 DOG BOARDING: All the amenities of daycare, plus a safe home to rest at night. We ask that our boarders be house trained or crated trained so we have the ability to step out (no longer than 3 hours). We have a Petcube camera with sound and movement detection to monitor them while we’re out. If your dog needs human company for the entirety of their stay, we may have flexibility and are happy to discuss during the meet and greet. Please bring your dog’s crate, bed, and/or anything else to help them feel at home. We have extra beds for small dogs. 📝 DAYCARE/BOARDING REQUIREMENTS: 1) Must be neutral, indifferent, or friendly with both humans and dogs. 2) Must be potty trained. We may make exceptions for senior/medical incontinence if you can provide supplies — disposable diapers, wipes, etc. 3) Limited barking (to keep our neighbors happy). 4) Up to date on vaccines and flea prevention. 🧸 DOG/CAT DROP-IN VISITS: We offer feeding, playtime, water bowl refills, litter box cleaning for cat households, and will ensure your home is secured when we leave. For dogs, we’ll also take them out to potty in your yard or on leash outside. If you prefer a proper walk, please book our walking service instead or book a drop-in and walk service back to back. 🦮 DOG WALKS: We’ll check your dog’s harness/collar/leash for safety and walk them around the neighborhood at their pace. We’ll refill their water bowl and ensure your home is secured when we leave. 🌟 DROP-IN VISIT & WALK NOTES: Our main requirement is that your pet is not aggressive with humans so we can safely visit/walk them. We understand some animals need a slow introduction, which we can all gauge during the meet and greet. Please note we do not intermingle pets from different households. We look forward to hearing from you and your pet! ♥️

Reviews

Adele M.
Boarding • Apr 27, 2026
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Ziggy had the best time and came home relaxed and happy. I think Shai and Norman are very thoughtful about the way they took care of my dog, making sure she was safe. They communicated very easily and sent cute photos. Very big fan!

Stephanie W.
Boarding • Mar 18, 2025
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Awesome sweet couple! My feisty little one was comfy and happy. Very responsive and organized.

Courtney L.
Boarding • Jan 11, 2025
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Shai & Norman were the absolute best! My pup sawyer can be really particular with eating while we’re apart and they went above and beyond making him comfortable and accommodating him. Every picture he looked like he was right at home and loved! I felt such a peace of mind with the daily updates and their consistent communication. Overall 10/10 and would recommend them again and again.

Lei H.
Boarding • Dec 20, 2024
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Excellent care and attention! Maki had a blast and we received good amount of updates! Highly recommend these two if you're staying in San Diego!

About Shai & Norman T.

Communication

1 repeat pet parent
100% response rate
Usually responds in a few minutes
100% bookings with photo updates
Sends updates with Rover Cards

Dog skills

7 years of experience
Oral medication administration
Injected medication administration
Senior dog experience
Special needs dog experience
Can provide daily exercise

Safety, trust & environment

⚠️ SAFETY: We will never leave your dog outside unattended. Unless in a fenced yard, your dog will always be on a leash when outside. We do not do off leash outside nor would we have your dog come into contact with other dogs or people on a walk to avoid any emergency situations. We feed all animals separately whether in your home or ours, to prevent allergy issues and resource guarding. We would only feed your pet food and treats provided or approved by you. We are extremely mindful when opening/closing all doors and gates. We always double check leash, collar, and harness security before going out for a walk.

Home

Lives in a house
Has a fenced yard
Non-smoking household
Has 2 dogs
No children present
Dogs not allowed on bed
Dogs allowed on furniture
Potty breaks every 0-2 hours

Information Shai & Norman T. would like to know about your pet

Please fill out your pet’s profile or send through any info that would help us to provide the best possible care. This can also be discussed during our meet and greet. - Your preferred communication method - Your vet’s contact information - Emergency contact name and number - Feeding and medication instructions - Medical conditions and allergies - Exercise needs and schedule - Behavior triggers and reactions (anxiety, escape artist, barking triggers, etc) - Favorite activities, toys, or places - Any training you’re working on that you’d like us to maintain

A typical day

We like to stick to your pet’s usual schedule to ensure their comfort. Your companion can expect to have their usual meals, play time and/or walks, sunbathing, maybe visit dog friendly places (with your permission) on weekends, and some proper rest time.

Each sitter joining Rover needs to pass a background check. And by booking on Rover, you can get photo & message updates, 24/7 support, and reimbursement for eligible vet care.
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Verified Enhanced Background Check

Shai & Norman T.

Normal Heights, San Diego, CA

5.0 out of 5 stars
14 reviews