Such an easy experience from start to finish, Sera was fabulous! Trustworthy and reliable, we felt totally at ease leaving our little one with her. We received regular updates and photographs, he had a wonderful time! So so pleased and will definitely be back in touch with Sera again!

We found and picked Sera after a long and thorough research on a few dog-sitting apps. She had quite a few reviews and repeat clients, and the reviews were good. So we decided to try her for our one-year-old Cavapoo. Besides, Sera has a dog of her own, and she seemed like a trustworthy person. So we texted her to ask for a "meet and greet" and see if we were a good fit. She arrived late, and she did not communicate very well. She did not ask a single question, nor did she pay much attention to our dog. Since it was our first time, we were not sure if that was appropriate and decided that maybe she was not good at communicating with people but great with dogs. I mentioned that it was the very first time we would leave our dog with another person overnight, and I was quite anxious about it. Besides, our dog is very clingy and requires loads of attention. I also asked if he would ever be left alone, as it is essential for me not to leave him alone for longer than an hour. She said that was not a problem, and she would never leave the dog unattended, only to go grocery shopping "around the corner." I also expressed my worry that I would like to see where my dog would be staying, and she said that today, she had other plans but would be happy to arrange a visit in the middle of the week. I am grateful for that. We did pop in to see where our dog would be staying and were very satisfied with how he felt in the flat. He was curious and playful and seemed to get along well with Bella (Sera's dog). So we agreed that all was fine, and we were happy to leave our dog with Sera on Saturday. We mentioned that we would probably pick him up earlier on Sunday, and she wouldn't have to stay with him the whole 24 hours. After leaving our dog with Sera, we received an update that our dog was settling in quite well, along with short two-second movies and a few pictures. On some of them, he seemed excited; on others, not so much. Understandably, this was a new experience for him, and it wouldn't be easy. On Sunday, we texted her at 11.00 in the morning on WhatsApp to see if it was okay to come over to pick up our dog now. There was no reply. We thought maybe she did not see the message. After half an hour, we sent her an SMS message on her phone. No reply. We called. No answer. So we thought maybe she was still sleeping or perhaps she took the dogs for a walk and left her phone. At 12.00, we called again. No answer. Messaged her on the Rover app. Nothing. No answer to the phone calls or messages. At 12.50, we went to where she lived. We tried to ring her flat (she lives in a block of flats). No answer. So she was not home, or she did not want to answer. Our imagination drew the wildest explanations - maybe our dog escaped, and she is now afraid to answer, or maybe... We were sitting in the car quite helplessly, and we were pondering what to do next. Contact the emergency line on Rover. Call the police? We decided to wait another few minutes after our time was “legally” up. After one o'clock, we went to her door again and tried the doorphone repeatedly. She answered after the fifth time with a yell, "I am so sorry! I will come down!" She descended with our dog and his things. And all she said was, "I am so sorry, my car broke down!" That was enough for me. I took my dog and turned away and never looked back. The two hours of stress I had with her not communicating with us were the worst time of my life. I specifically mentioned to her how I was worried about leaving our dog with another person, and all she came up with was her excuse that her car had broken down. Why is it a lame excuse? Because, one, it means she left my dog unattended for at least two hours. Two, why did she not answer any of our texts or calls? Three, we were outside of her house, and she did not answer her home's bell. Any further explanations would only mean more lies. 24 hours passed after we left her, and I still was hoping to receive her apology through text or call. After all, she has so many good reviews, and I don't want to just post a bad review lightly. I believe that communication is the most essential part of this transaction. Since dogs cannot express their emotions and needs through words, it is essential to communicate with the owners and sitters. It is a sensitive matter, and it will take us some time to trust another sitter again. The lesson learned is if you don't trust the person 100% at the first meeting, if something is not right at first, trust your gut. Sera did not meet our expectations and needs, and I will not leave my dog with her again, nor do I recommend her to other dog owners. Communication is the key, and the lack of it just makes her unsuitable to be our dog sitter. I understand that things go south, and if it happens, be straightforward and communicate straight away and not after the fact when you were caught doing or not doing what you were supposed to be doing.