Terrible experience!. We had to leave on our trip earlier than expected to attend a family emergency and although she accommodated this request, it soon turned out to be a nightmare. Since she took them she started complaining they are pooping and peeing inside. This activity is highly unusual for them as both are potty trained also, I've never had any kind of issues with any other sitters. But, the benefit of the doubt, perhaps the dogs are stressed it is a new place. Just 24hts later she says she no longer can take care of them and to find someone or a friend. We don't have anyone otherwise we wouldn't use rover, so intell her I will contact another sitter. THAT SAME NIGHT I was able to find someone who was ready to take them, but she had a problem with that because it was 1 hr away from her location.. after this I don't hear from her, for the rest of the day and of course at this time I am panicking because the night before she was texting non stop, and now there is pure silence... The next day I was reached by Rove care team. I explained and gave every detail and told them we do have a solution, however, I have not heard from her and I don't know about my dogs... Rover had to tell her she must be in communication with the owner until the dogs are handed over, and ONLY THEN is when I heard from her and about my dogs....eventually the new sitter thankfully was able to meet her half way and I am finally able to be at peace. It's been 4 days since the new sitter has them, and as I had expected, no incidents whatsoever. At this point i do not believe her part of story.. and let's say there is some truth in it, there is absolutely NO REASON that can justify the silence and the abrupt cut of commination after knowing there is a solution, after I had already told her I arranged and paid extra for my dogs to be elsewhere. On top of all that, she requested a specific amount of money to be compensated for her time, the work and for not being able to book another reservation. She was paid for "her services". despite the last minute change and stress of having to look for someone else while dealing with family matters ..And just for the record, I also left a tip for the alleged incident but not the amount she requested... As per her text, she didn't take them outside as per schedule ...then the the dogs did what they had to do.

Sasha has house-sat and watched my elderly cat many times, often for weeks at a time. She's always gone above and beyond when it comes to caring for my cat-- each time I've gotten back from a long trip, my cat seemed happy and calm. She's always communicative, sending updates and photos. It's such a relief to have a reliable petsitter like Sasha, so that I can enjoy my vacation and not worry about things at home. Highly recommend!