4.9

Absolutely amazing!!!

I was anxious about leaving my dogs at home and having a stranger dog sit. Our Misha is Leary and not friendly with people she doesn’t know. Sarah won her over quickly and put my mind at ease. She sent lots of pictures and that helped me tremendously. Sarah and Elizabeth are the best. I highly recommend them and will definitely hire them again. Thanks so much girls. 💞

Was awesome!

Sarah provided great care for our two dogs! Frequent photos and communication. Our house was clean, she even washed the dog bowls! What a gift it was to have Sarah take care of our dogs, one who needed medications. Will book again, 110% positive experience!

Rating: ★☆☆☆☆ (1 star) Service: Drop-in visits for two cats (1–2x daily for one week) I booked Sarah for a week of drop-in visits for my two cats, who are typically very easy to care for. Unfortunately, my experience was disappointing and left me concerned for their safety. I usually don’t write poor reviews, but this was unsettling and I chose her based on the gleaming reviews. I don’t know what the disconnect here was. From the start, communication and reliability were issues. Sarah arrived late to both our meet-and-greet and her first visit. While I can be quite flexible, this could be problematic for anyone who needs punctual feeding times. I provided a detailed, clearly organized checklist of care instructions through Rover the morning of my flight — including the door code, litter box cleaning, water changes, feeding details, and a reminder to keep all windows closed. Despite this, she messaged me saying there was “no code,” even though it was clearly listed. During her first visit, she stayed less than 10 minutes and messaged that the cats weren’t coming out, asking if she should just leave. I reminded her to stay the full 30 minutes and suggested she talk softly or even chat on the phone to help them feel safe. She mentioned she’d call her dad and use the bathroom before leaving — which became significant later. Over the next couple of visits, communication was minimal. I received only two photo of one cat on the same visit. She finally informed me (on Friday) that my male cat had been locked in the bathroom. This would have been from Tuesday Night until Friday Morning that she hadnt seen him. He had soiled the bathroom and clearly had no food or water for days. Regardless of how it happened, a sitter should confirm that both pets are accounted for at every visit. This lapse was extremely distressing and could have seriously harmed my cat, who is already anxious by nature. I contacted Rover to cancel the remaining visits (their support was not particularly helpful) and arranged for a friend to take over. When I notified Sarah, she offered no apology and instead mentioned that my friend should “close the bathroom window” because she had opened it “t let out the potty smell.” My written instructions specifically said not to open any windows, as my cats can escape. When I returned home, the litter box was full, the water bowls hadn’t been refreshed, the bathroom was soiled with urine on the walls and hamper, and my male cat was traumatized — hiding and hissing for days afterward. Overall, this was an unacceptable level of care. I strongly recommend future clients ensure that sitters are dependable, communicative, and attentive — especially when pets are shy or anxious.

Sarah helped me in a pinch with pop in visits for my two kitties! Sent me pictures while I was away and thorough updates. Will be booking with her again :)