BEWARE- DO NOT BOOK!! As other customers said possible scam or she just doesn’t care. There were some bad reviews but they were from a year ago so I figured maybe there was an extenuating circumstance. I should have listened to my gut. I booked Sarah to watch my dog Oct 4-Oct 6. She arrived at the scheduled time and despite detailed notes on where the key was located, how to access it, care notes about by dog, she had a lot of trouble getting in the house that I had to walk her through. Once she did get it, I literally never heard from her again! She took my dog out for a 3 min pee break and then right back inside and left, never to return or be heard from!! She didn’t put our key back correctly so anyone could have gotten it from the lockbox, leaving our house unsecured. By about 4 hours after she left my house I thought it was weird she wasn’t replying and didn’t return so I started messaging her. No reply. I asked if she could at least message me if she wasn’t coming back so I could find alternate care for my dog. Nothing!! Then all of a sudden I’m notified that Sarah cancelled the booking! I’m already gone and my poor dog has been alone for hours at the point! What am I supposed to do?! I contacted Rover Trust & Safety Team and thankfully they helped me and assisted in finding another sitter but they told me Sarah canceled because she was “uncomfortable with cameras in the home”. What? We have a ring camera on our front door and in our living room. Not unusual places for cameras, and they all announce “you are currently being recorded” so it’s not like they are a secret. At minimum she could have just messaged she wasn’t coming back. This was a terrible and extremely stressful experience. Learn from my mistake and do not book!

Sarah B. cancelled a booking 3 days before it was scheduled to begin.