4.5

Reina was great. She stayed at my house with my fur baby for 7 days. She sent me daily updates and lots of pictures. Finn has a seizure disorder and requires meds twice a day. She made sure that he received them on time. I would use Reina again in the future :)

One of the most important things we look for in a sitter is the ability to feel at ease while we're away—knowing our pets are well cared for and that we’ll receive regular updates or communication if something unexpected comes up. Unfortunately, this booking didn’t provide the peace of mind we were hoping for. To clarify, this review is not about the damage that Colby caused during the sitting, which Reina acknowledged promptly and apologized for. We appreciated that. Our concern was more about the lack of communication and presence during a house sitting arrangement, which we had expected would involve more attentiveness and responsiveness. The booking was scheduled to begin at 5:30pm, but our doorbell camera indicated that Reina arrived at 8:45pm—15 minutes after our cat Daisy was due for her evening medication (which we had noted should be given every 12 hours). The next morning, the camera showed her leaving the house at 9:30am. While it’s perfectly reasonable for sitters to run errands or have other brief obligations, we did not receive confirmation that Daisy had received her medicine that morning. When we checked in around 1:45pm, the response was “so far so good,” which left us unsure whether our pets had been attended to, especially since it appeared that Reina had not been back to the house since that morning. Ultimately, we felt it was best to ask Reina to return the key so a friend could take over for the remainder of the weekend. This allowed us to enjoy the wedding we were attending with greater peace of mind. Improved transparency and communication would have made a big difference, and I apologize for not voicing these concerns directly at the time. Our hope is that this feedback is received in the spirit it’s intended—with the goal of helping ensure a better experience for everyone in the future.

Reina watched our dog and cat for 8 days. She showed up on time and never missed a check in with our animals. They were very happy with Reina and comfortable around her. We would definitely book Reina again!

Reina is an extremely sweet person who I would absolutely trust with my fur babies! She is a fellow dog lover that just wants to spend some of her free time walking other people's dogs! 10/10 would recommend her to anyone!