We had a very negative experience with Raven for drop-in cat care and would not book with her again. The services provided did not reflect the 30-minute visits we booked and paid for, and we experienced repeated reliability and home safety concerns throughout the stay. Before the booking, we clearly communicated that: * 8:30am morning timing was extremely important because our cat is used to being fed wet food early every morning, * and that he is a very social/anxious cat who needed interaction and companionship during the full 30-minute visit. Using our Google Home camera timestamps, we later discovered that many visits lasted only a fraction of the booked 30-minute duration and several occurred far outside the agreed-upon timeframe. Visit log: * 5/9: 7:02am–7:22am (20 minutes) * 5/10: 7:02am–7:18am (16 minutes) * 5/11: 8:34am–8:39am (5 minutes), returned 5:54pm–6:06pm (12 minutes) to clean litter box * 5/12: 7:44am–7:56am (12 minutes) * 5/13: 8:50am–9:14am (24 minutes) * 5/14: 11:15am–11:21am (6 minutes) * 5/15: 10:27am–10:45am (18 minutes) * 5/16: 7:57am–8:00am (3 minutes) * 5/17: 8:55am–9:08am (13 minutes), took litter cleanup to outdoor trash * 5/18: 5:03am–5:06am (3 minutes) * 5/19: no visit completed * 5/20: 8:40am–8:45am (5 minutes) * 5/21: 9:16am–9:20am (4 minutes) * 5/22: 10:58am–11:03am (5 minutes) * 5/23: 3:32pm–3:42pm (10 minutes) Additionally: * Raven only sent two photos of our cat during the entire 2-week trip, * litter disposal was only taken to the outdoor trash twice during the entire trip, * our refrigerator was accidentally left open for hours on 5/18 (our friend stopped by and confirmed) * and we returned home to unlocked exterior doors, both front and back. Raven also informed us during the middle of our trip that she “need[ed] to go out of town Monday and Tuesday for an appointment with [her] best friend” and was unable to complete one of the scheduled visits she had originally committed to. While we appreciate that she gave some notice, it still required us to scramble and coordinate backup care remotely through friends while traveling across the country. We chose not to escalate concerns during the booking because we were genuinely worried our cat could be left without care while we were away. We also noticed a significant behavioral change in Bubba both during the trip and after returning home. During separate visits from friends and family, he was unusually vocal and distressed compared to his normal behavior, which continued after we returned home and reinforced our concerns about the inconsistency and brevity of care provided. Raven was polite in messages, but overall this experience caused significant stress and did not meet our expectations for professional, reliable drop-in care, as well as fell short of our typical experience with Rover sitters. Given our experience, I would personally not feel comfortable booking Raven again for drop-in visits or recommending her for clients who need dependable scheduled care, consistent visit durations, and attention to home security.

Would definitely book again!!