Rachel was always in touch, asking questions and updating on what was happening with the fur crew. She had a very sweet and bubbly personality during the meet and greet and rolled with any changes. When I got home, things were neat and orderly; counters were clean and I have a suspicion that she may have vacuumed (which was not required at all, but I appreciated her efforts). I don't take trips often, but the next time I do, I will definitely book Rachel again!