Accepted a house sitting booking starting at 9am a week out. Informed us the night before that she “typically arrives several hours after clients leave”; too late to find another sitter. Ended up arriving almost 7 hours after booking start time. Spent half of the time out of the house doing drop ins elsewhere. Of the 43 hours from booking start to early termination, was only in the living space with the dogs for around 4 hours. None of which was giving any attention to the dogs, apart from opening the door to let them out and putting food down. Literally only pet one of three dogs once, paid no attention to the other two. Messaging was sparse, only letting us know that the senior blind dog bit her (fortunately didn’t break skin). Reviewed the incident on our backyard cam, saw that she became impatient with the blind dog not coming in soon enough for her to leave to another drop in, decided to GRAB the blind dog that was weary of her and which she had not tried to build a rapport with. Her profile listed special needs experience, but doubtful based on this. Put no effort into making sure all dogs went outside for potty breaks. The senior blind dog is typically slow to get out the door, and was subsequently left without an outside break for up to 20 hours at one point (found out later). Was not responding to texts and we could see on our cam that the senior dog would again be stuck inside for over 12 hours without a potty break. Based on this, we decided to cancel our trip, throwing away $160 worth of event tickets, and driving 4 hours back home at 1am.

Rachel is very sweet with my cats and she is prompt with her visits, I am trusting her with my cats and home while I am away for over 1 month. I am very happy and will use Rover and Rachel again, thank you 😻😻