4.8

Pallvi M. cancelled a booking 4 days before it was scheduled to begin.

Our pup was very happy and Pallvi sent us pictures daily.

Excellent care for our Krish.

Pallvi was fantastic! When our dog Leila jumped out of the car and waddled right up to Pallvi, I knew it was a great match. Leila seemed so relaxed and playful when I picked her up, it appeared Leila had found a second home. What a wonderful experience. We will ask Pallvi to watch Leila again in the future!

I was pretty disappointed with the stay at Pallvi’s. I never actually met Pallvi, only her husband (I assume). I felt like he was trying to rush drop off. He literally took the leashes (was dropping off a friend’s dog also) out of my hands and didn’t ask me even one question about the dogs. I tried to explain feeding schedules but felt like he wasn’t listening. When I asked to say bye to them before I left he had me stay inside and went to get them from the back door and both were just dragging their leashes behind them. I just got a very strange vibe. My friend picked up our dogs a few days later. Sadie’s bed came home with at least 3-4 urine stains on it (she hasn’t had an accident in years), and one of her toys and her blanket were missing. Additionally, her expandable leash seems damaged (probably from dragging it). Sadie seemed oddly subdued and unlike herself for a day or so. Also she smelled weird. When I raised these concerns they told me the urine spots might be from other dogs walking in and out, and that she was happy there and missing the other dogs. They do have my missing items but they are far from me and I do not want to go back there. My friend felt the vibe was off at pick up and noted there were at least 3 other dogs there besides our two dogs. I just got the feeling they weren’t cared for well and that is a terrible feeling to have. I would never leave my dog there again.

Our dog stayed with "Pallvi" for 4 nights recently and I have to give a lower rating for several reasons. I never met Pallvi, or the person in the picture. I met who I assume is her husband. My dog stayed there with my friend's dog she said told us our dogs would be the only dogs they would be watching but I saw another dog and heard at least one more dog behind closed doors. Our dogs we quarantined off in what I am guessing is the laundry room because my dog and her things all had a very strong detergent smell. Her food bag was not closed, so her $45 bag of food is stale. My dog had diarrhea when she woke up the next day and her leash is stained to the point that it won't come out. This was my first time using Rover, not sure I will use it again, or at least without more in depth vetting.