Nina helped me out with a last minute request! She was amazing with JJ, would recommend.

I needed a sitter for a two-night stay for my cat while I attended an event, but unfortunately I had a very negative experience. During the stay, I received only one photo and no meaningful updates about how my cat was doing. When I arrived to pick her up, Nina handed me the litter box, which was full of urine and feces. I had provided a brand-new litter box with fresh litter on Friday, and by the time I returned it was obvious it had not been cleaned. When I expressed concern about the condition of the litter box, Nina told me she had just cleaned it. Based on its condition, I found that difficult to believe. Regardless, handing a customer a visibly dirty litter box to transport home was frustrating and unprofessional. As a cat owner, I know how important a clean litter box is to a cat's health and comfort. If such a basic need was not properly addressed, it raises concerns about what other aspects of care may have been overlooked. Based on my experience, I cannot recommend her boarding or pet-sitting services.