Very understanding about changes being made at last minute due to uncontrollable circumstances. This is my second time using Nakia and will continue to do so in the future. She has been great with our dog.

I do not leave negative reviews without careful consideration, and in this case it is necessary to provide an accurate account of my experience. This sitter was not prepared to care for a large dog. Their rental housing states that only one dog or cat is ever permitted on the property, which Nikaia already has a dog, hence boarding pets is a violation in itself. And this should have been disclosed before accepting a booking for a large‑breed pet. This created an environment that was not appropriate or compliant for my dog’s stay."Pet Policy: Dogs and Cats Allowed with the following exceptions: Up to one small pet will be considered upon approval." My dog was left unattended multiple times, which led to anxiety and behaviors he has never shown before. He was rarely walked, and only after I repeatedly asked for updates and guidance. I also requested that he be given outdoor time in the yard, which did not occur. Instead, I received complaints about accidents that were directly related to the lack of exercise and supervision. It looked like he was being hidden away, which later made sense per their rental non-compliance. Communication throughout the stay was inconsistent and created unnecessary stress. Additional fees were introduced after the booking, and the tone of communication shifted in ways that made the situation increasingly uncomfortable. The overall care and environment did not match what was presented during the booking process. By the time I returned, I felt it necessary to schedule a veterinary check to ensure my dog’s well‑being. This was the most difficult boarding experience I have had on Rover. I hope this review helps Rover and future clients assess whether this sitter is an appropriate fit for their pets. My experience indicates significant gaps in readiness, communication, and basic dog care, as well as a lack of transparency regarding the property’s restrictions.