5.0

**DROP-IN CARE POLICY:** My fee for 30 minute drop-ins covers the basics for one animal: food refresh, water change, litter box cleaning (if applicable), a short walk (if applicable), medication administration, and a little play time (with treats) with your baby! The dog/cat I am booked for is my top priority during a visit. Note in my profile that I do charge for each additional dog or cat in the household that needs care. Each dog or cat must have their own profile on Rover to be covered by the Rover Guarantee, but feel free to ask me during our meet and greet about the discounts I offer. I may charge an additional fee for other requested animal care, but will discuss with you first. **COMMUNICATION: I prioritize timely communication during all active bookings and will always respond to messages as soon as possible, particularly if a pet’s safety is at risk. To ensure your and my safety, I will only reply to messages sent within Rover. Once a booking ends, I typically respond to messages during regular daytime hours. I don’t monitor messages overnight, so if something urgent arises after hours, please contact Rover Support directly. Thank you for understanding and respecting these boundaries. **REVIEWS: I take additional time after each booking to review pet parents and pets. My reviews are typically submitted within a few days and up to a week after the booking has been completed. I always aim to provide the best possible care and communication. If something doesn’t meet your expectations, please reach out to me directly over Rover's message system so I can make it right. I truly value open communication and would much rather fix an issue in real time than leave you feeling disappointed after the booking. Your feedback helps me improve and ensures the best experience for you and your babies. ** **SERVICE RANGE SURCHARGES:** This doesn’t happen frequently (usually this applies for returning clients who have moved a little bit out of my service area) but I will assess a $.50 surcharge per mile, per visit, for every mile outside of my current range. I typically don’t travel more than 10 miles or around 20-25 minutes outside of my home for drop-ins so check my service area map on my profile prior to requesting a booking. **ACCESS TO HOME: Please ensure you have given me all keys or codes to get into your home or have a backup plan to ensure I can safely enter your home. I usually try to follow up with you at least 24 hours before a visit for access instructions, but it is ultimately your responsibility to make sure I have access. If I am unable to access your home at the time of the booking through no fault of my own, you will be charged for the full cost of the booking and you may be charged for additional visits if I have to return to the home. Please ensure you are close to your phone and have a local contact available during my booking window. If I arrive and there is a problem getting inside, and I cannot get a hold of you or a local contact within 15 minutes, I will leave the premises and you will still be charged for the full booking. No exceptions.** **SECURITY CAMERAS: I take privacy and trust very seriously. Be aware that Rover requires pet parents to disclose all cameras that will be in use during a stay or drop-in, and I will ask you about them in our initial meet & greet. Per Rover's policy, you may install cameras in common areas but not in private spaces, such as bedrooms or bathrooms. However, for everyone’s comfort, including myself and your pet babies, I prefer not to be live-monitored by in-home cameras during visits. I completely understand and encourage the use of cameras for general home security (I use them myself!), but I ask that live-viewing be disabled while I’m caring for your pets. This helps me focus fully on keeping them safe, calm, and happy. You are welcome to check footage afterward if needed. If this is not something you are willing to do, I would encourage you to seek out other local sitters who might best align with your expectations.** **MEDICATION ADMINISTRATION/PET HANDLING: I will always try my best to give them meds but if there is any aggression shown toward me while administering any medication, I may not be able to complete the task for safety reasons. I will communicate this with you in my check-in notes and may request I bring an additional handler (my spouse!) for other visits. This is frequently the case with any animal and their pills, eye drops, creams, intravenous medications, or inhalers that require me to handle them. Keep in mind your sweetie might let you do things with them they don’t allow from anyone else! Alternative methods that don’t require me handling them are preferred. If I determine during the course of a visit that an additional handler is required I will discuss this with you ahead of time and you can let me know whether you want me to bring an additional person in or forgo medication administration. Ultimately, safety is top priority for me!** **REFUND POLICY: I dedicate time exclusively to each booking, so full refunds aren’t available for services already provided. A 50% cancellation refund may be given within my three day cancellation period. A full refund will be given if you cancel before the 3 day window kicks in. I’m happy to work with parents to reschedule future bookings when life happens, but please be aware, I follow Rover’s official cancellation policies for all confirmed reservations.**