First and foremost, it was clear from the time of the meet & greet that Natasha really loves cats, both in things she talked about and how she reacted when they peeked out and showed their faces. That was a really important thing for us. Her communication was great from the initial contact, even confirming the meet & greet about an hour ahead of time, and that continued during our time out of town. She asked conscientious questions about things we might or might not want her to do (both with the cats and in general with the house). She included some detail in the Rover Report Card each day so we knew how the cats were doing, whether they were interacting with her, etc. And we got daily photos, even if/when they stayed in hiding. That gave us a great sense of comfort to see their faces each day---like most people, we're very attached. With other places (including a boarding facility), we haven't gotten daily pics, and it really made a world of difference that we did. We're very happy with everything and would absolutely have Natasha check on the girls when we're out of town again.