This was my first time using Rover and Mia was outstanding in the care and communication she provided. She's smart, polite and responsible. She cared for my 2 cats for 11 days while i was out of the country. She's a university student so you know she's able to follow detailed instructions and problem-solve. She handled ant infestation and cat regurgitation without complaint and said she'd be happy to return for another pet sitting. That's a good work ethic! I thanked her generously and highly recommend her.