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I. WELCOME TO THE BOARDING ADVENTURE 🐕💕 Welcome to The Boarding Adventure at The Pet Chalet, a calm, structured, safety-first home boarding experience where dogs are cared for with supervision, respect, routine, and clear boundaries. The purpose of The Boarding Adventure is to help create greater consciousness around responsible in-home dog boarding, where dog safety, thoughtful communication, respect for people and private homes, and care for shared living environments all matter. My goal is to serve pet parents who value safety-first boarding and understand that a great experience starts with clear information, shared expectations, preparation, communication, structure, and responsible care. I am a proud member of the International Boarding & Pet Services Association (IBPSA), a certified pet care provider with experience caring for dogs of many breeds, sizes, temperaments, and needs, Canine and Feline First Aid/CPR Certified, and a GoodPup Certified Dog Trainer (GCT). Your dog will have a calm place to rest, safe personal space, supervised socialization when appropriate, structured potty breaks, daily photo updates, and thoughtful care while you are away. Please review the information below before submitting a boarding request so we can make sure my setup is the right fit for you and your dog. II. INDEX I. WELCOME TO THE BOARDING ADVENTURE II. INDEX III. WHY I DO THIS WORK IV. MY BOARDING STYLE AT A GLANCE V. WHAT THE BOARDING EXPERIENCE INCLUDES VI. SAFETY, TRUST & ENVIRONMENT VII. STRUCTURED DOG SPACES, GATES & SOCIALIZATION VIII. SCHEDULE, AVAILABILITY, DROP-OFF & PICK-UP WINDOWS IX. A TYPICAL DAY X. POTTY BREAKS, WALKS & EXERCISE XI. FEEDING, WATER & DIGESTION XII. DOG BELONGINGS, TOYS, TREATS & SUPPLIES XIII. COLLAR, HARNESS, MICROCHIP & TRACKING SAFETY REQUIREMENT XIV. PHOTOS AND DAILY UPDATES XV. MY BACKGROUND & PET CARE EXPERIENCE XVI. FIRST AID, CPR & SAFETY QUALIFICATIONS XVII. MEET & GREETS XVIII. TRIAL STAYS, TEST WALKS, DAYCARE, DROP-OFFS & PICK-UPS XIX. FRIENDLY BOARDING CHECKLIST XX. IMPORTANT INFORMATION NEEDED BEFORE BOARDING XXI. TERMS, SAFETY CONDITIONS & BOARDING FIT XXII. REVIEWS, TRUST & GENUINE CLIENT EXPERIENCES XXIII. FINAL NOTE XXIV. FAQ II. WHY I DO THIS WORK When I was four years old, my dog Sandro got spooked and dragged me across the sidewalk. When I got home, my mom asked, “Why didn’t you let him go?” I answered, “I wanted to protect him so he wouldn’t get lost.” That moment stayed with me. It was the first time I realized how deeply I cared about protecting animals. Growing up in Puerto Rico, I was always caring for animals around me, from baby birds to parakeets, chickens, lizards, dogs, and cats. Caring for animals quickly became part of who I am. I began my professional pet care experience in 2011, during the early rise of online pet-care platforms while living in Texas. More than ten years later, my respect for animals continues to guide the way I care for every dog that stays in my home. I am an advocate for animals and the ecosystem, a protector of children and the most vulnerable, a proponent of mental and emotional healing, and a supporter of spiritual and physical wellbeing. IV. MY BOARDING STYLE AT A GLANCE The Boarding Adventure is a structured home-boarding setup built around safety, established routines, personal spaces through gated safety zones, supervised transitions, separate feeding, and compatibility-based social time when appropriate. My home boarding is not an immediate open-pack environment. Dogs are not automatically mixed together just because they are friendly. Every dog has different comfort levels, energy, triggers, feeding needs, rest needs, and social preferences. For that reason, I use structure and observation to help dogs remain safe, calm, and comfortable while sharing the same boarding area. My safety structure is designed to reduce common home-boarding risks such as escape attempts, mismatched dog interactions, overstimulation, feeding conflicts, resource guarding, special needs, and medical concerns. These practices help each dog feel safe, settled, and cared for while reducing preventable risks. My priority is to create a calm, responsible environment where each dog’s needs can be managed thoughtfully. V. WHAT THE BOARDING EXPERIENCE INCLUDES The Boarding Adventure includes: - A home-based boarding environment - Safety-focused handling - Clear communication before and during the stay - Structured feeding and potty breaks routines - Personal spaces through gated safety zones - Supervised transitions - Separate feeding - Feeding supervision - Fresh filtered water - Clean and sanitized spaces - Three daily potty breaks unless special needs require an additional one - Leashed neighborhood walks - Individual attention - Rest and enrichment - Daily photo updates - Compatibility-based social time when appropriate - Supervised playtime only when it is safe and appropriate - Pack walks when there’s compatibility and it’s appropriate Dogs may enjoy social time or playtime during their stay, but this is always supervised and only offered when it is safe, appropriate, and compatible with each dog’s temperament, size, energy level, and comfort. VI. SAFETY, TRUST & ENVIRONMENT Every boarding takes place in my home, where dogs stay indoors in a clean, peaceful environment with secure glass doors where they can look outside, and gated street access for added safety. I live in a bohemian-style townhouse that is deep cleaned and sanitized after boarding. I also have two gated balconies where, depending on the dog and the setup for that stay, pups may relax under supervision and enjoy some sunshine. My gallery provides a day-and-night view of the home, boarding area, possible setup arrangements, and surrounding neighborhood. ● New Improvements in My Home 1. New floor: In early 2025, we installed pet-friendly vinyl sheet flooring throughout the dog boarding area. It is cushioned, antimicrobial, waterproof, noise-resistant, scratch-resistant, and comfortable for dogs. 2. New gate: We installed a new gate in the side hallway, adding an extra layer of safety for incoming and outgoing traffic while keeping the dogs secure. 3. Repaired A/C: The central air conditioning system is working properly, helping keep the dogs cool throughout the day, especially during warmer months. 4. Repaired fireplace: The fireplace is available during colder nights in the winter, giving dogs a warm and cozy space to relax nearby when appropriate. 5. New dog locker, cabinet and leash hanger: The dog station has been improved with organized storage for food, treats, first aid supplies, and leashes. 6. Security cameras: Security cameras have been installed around the boarding area, allowing me to monitor the dogs more easily throughout the home. VII. STRUCTURED DOG SPACES, GATES & SOCIALIZATION I care for more than one dog at a time, especially during weekends, holidays, and high seasons. Because I welcome dogs of different sizes, breeds, ages, personalities, and needs, pet parents should expect that other dogs may be boarding during their dog’s stay. This may include small, medium, or large dogs with different temperaments, energy levels, and comfort around other dogs. ● How Many Dogs May Be Boarding? My home is comfortably set up for up to four (4) dogs during regular boarding periods. During holidays and high seasons, I may accommodate up to five (5) or six (6) dogs when two dogs are from the same family. Boarding numbers are dynamic. Dogs arrive and depart on different schedules, and I often receive last-minute requests from recurring or new clients. Even if your dog is the only dog booked at the time of your request, I may still accept additional bookings if the dogs are appropriate for the setup. For that reason, the number of dogs is never fully set in stone. Please always assume that other dogs may be boarding during your dog’s stay. ● What Kind of Dogs May Be Boarding? I welcome dogs of different sizes and breeds. Rather than focusing only on breed or size, I focus on temperament, comfort level, behavior, energy, leash manners, feeding needs, rest needs, safety needs, house-training level, and compatibility with the dogs currently boarding. ● How the Boarding Space Is Arranged All pups stay in the living room boarding area. I use gated zones as part of a structured safety system. Gates help dogs have their own personal space while still remaining in the main boarding area. The boarding setup is never exactly the same because I adjust the logistics according to the immediate needs of the dogs currently boarding. When I have one dog boarding, that dog may enjoy the full boarding area. When I have multiple dogs boarding, I create separate gated areas within the living room. Depending on the group, this may include two, three, or four separate spaces. A dog’s assigned area may be half of the living room, one-third of the living room, or another section that fits the safety setup for that stay. The boarding area is arranged based on: - Dog size - Temperament - Energy level - Comfort level - Feeding needs - Rest needs - Safety needs - House-training level - Compatibility with the dogs currently boarding - The overall safety logistics of the group The setup may also be adjusted during the stay if a dog needs more space, more separation, a calmer area, or a different arrangement for safety. My gallery is designed to give pet parents a fuller view of the home, including the boarding area, possible setup arrangements, day and night views, and the surrounding neighborhood. ● How Dogs Are Separated New dogs are given their own gated area while I observe their behavior, comfort level, social style, and response to the home environment. For new pups, this may take one or two boarding stays before I can determine whether direct social time is appropriate. Dogs may be separated during: - Arrivals and departures - Feeding - Treats, chews, toys, or personal-item use - Rest time - Sleep time - Decompression time - High-energy moments - Cleaning or transitions - Times when I am not directly present in the boarding area - Mismatched play styles - Size or energy differences - Any situation where separation supports safety Dogs may take turns outside their gated areas for free-roaming time when it is appropriate and safe for the full group. When I am not directly present in the boarding area, all dogs remain in their assigned safe areas or inside their crates when applicable. This helps keep every dog protected if one dog jumps a gate, crosses a boundary, becomes stressed, or creates an unexpected situation. Dogs are not separated as neglect or isolation. Separation is used to support safety, calmness, rest, decompression, and responsible supervision. Dogs still receive personal attention, structured care, and the ability to safely coexist with other pups. ● Crates as a Safety Option Crates are used only when appropriate, such as when a dog is crate-trained, feels safer in a crate, arrives with their own crate, needs help settling, or when crating is the safest option for that dog. ● Socialization & Playtime Socialization and playtime are always supervised and only offered when they are safe, appropriate, and compatible with the dogs currently boarding. Not all dogs enjoy interacting with other dogs. Even if a dog is generally friendly, coexistence does not always mean they are comfortable playing together, allowing another dog too close, or sharing their personal space. Some dogs do best resting in their own space, observing through a gate, taking walks, receiving attention, and following the boarding routine without direct dog-to-dog play. My priority is not to force socialization. My priority is to keep every dog safe, calm, and comfortable. ● Solo Boarding Requests I am unable to honor exclusive or solo boarding requests. There may be times when only one dog is boarding, but solo boarding cannot be guaranteed, reserved, or offered as a service condition, even for an additional fee. If your dog cannot safely be in a home where other dogs may be present, even with gates, separation, and structured management, a solo sitter or one-on-one care provider may be a better fit. ● When Boarding May Not Be the Best Fit If your dog has significant anxiety, severe separation distress, a history of destructive behavior, reactivity, escape attempts, difficulty settling in new environments, needs repeated visits before boarding, or requires more potty breaks than my standard routine provides, please share that with me before booking. This helps me determine whether my home setup is appropriate or whether a private in-home caregiver, solo sitter, or facility offering more constant one-on-one supervision, daycare-style acclimation, or a slower introduction process may better support your dog’s needs. ● Final Note About Boarding I invite you to review my full profile, gallery, safety information, daily routine, dog-space setup, and boarding expectations carefully. My goal is to work with pet parents who feel comfortable with my approach and trust the structured boarding environment I provide. VIII. SCHEDULE, AVAILABILITY, DROP-OFF & PICK-UP WINDOWS I work full-time from home, which allows me to spend most of the day near the dogs, providing supervision, routine, and structure throughout their stay. ● Drop-Off and Pick-Up Windows MONDAY–FRIDAY DAYTIME: 7:00am – 3:30pm MONDAY–FRIDAY NIGHTTIME: 8:30pm – 9:00pm SATURDAY & SUNDAY: 7:00am – 9:00pm ● Weekday Availability Monday through Friday, from 4:30pm to 8:30pm, I am working with children. If you message me during this time, please know that I may not be able to reply right away. For safety, privacy, and professional reasons, I will respond once I am available again. ● 30-Minute Arrival Window Please provide a specific 30-minute arrival window for drop-off or pick-up in your reservation, such as 8:00am–8:30am or 12:30pm–1:00pm. This helps me plan around walks, meals, dog transitions, cleaning, supervision, and work responsibilities. When you are on your way, please send your Estimated Time of Arrival (ETA). A quick “I’m on my way” does not always give me enough information because I may not know where you are coming from or how long it will take you to arrive. Having your ETA helps me prepare the dog logistics, safely settle the other dogs before an arrival or departure, know when to remove your dog’s water bowl so they are not without water for too long, wash and pack your dog’s belongings, and be outside ready for you at the right time. ● If You Are Running Late I completely understand that travel, traffic, and unexpected delays can happen. If your arrival time changes, please message me as soon as possible with your updated ETA so I can plan accordingly. IX. A TYPICAL DAY A typical day at The Boarding Adventure begins with each dog settling into the home at their own pace. When a dog arrives, they have time to get familiar with the space, smell their surroundings, understand the setup, and adjust without being rushed. If other dogs are boarding, I like to introduce them first through the safety gates so they can see, smell, and recognize each other from a safe distance before any shared roaming time is considered. My goal is for the dogs to associate the house with friends, fun, structure, boundaries, and good house manners. Once settled, every dog follows the same general boarding routine so the day feels predictable, organized, and easy to understand. ● Our Usual Daily Rhythm - 7:00am - 8:30am: Morning Walk Adventure followed by Breakfast - Supervised playtime when appropriate - 2:30pm - 3:30pm: Mid-Day Potty Break Fun - Rest, workday routine and supervised time - 8:00pm - 9:30pm: Bedtime Potty Break followed by dinner and nighttime settling X. POTTY BREAKS, WALKS & EXERCISE Dogs receive three (3) potty breaks per day, approximately every 4–8 hours. A fourth potty break may be provided only when extremely necessary and when the schedule and boarding setup safely allow it. 1. Morning Walk Adventure 2. Mid-Day Potty Break Fun 3. Bedtime Potty Break All walks are done on leash on the residential side of our Mar Vista neighborhood. ● Walking Style As a dancer and personal trainer, I enjoy movement and physical activity, but I do not follow strict walk-time or distance instructions during boarding. Walks and potty breaks are based on each dog’s rhythm, energy level, leash manners, safety needs, comfort, weather, and the potty-break flow for the day. Depending on the dog and the dogs currently waiting for their potty breaks, we may stay local, walk one block, or take a longer walk when it feels right for that dog and works safely with the group. ● Pack Walks & Separate Walks Pack walks are based on compatibility. Dogs are walked together only when it is safe and appropriate based on temperament, leash manners, energy level, reactivity, and the dogs currently boarding. If a dog needs a separate walk for safety, comfort, leash behavior, reactivity, age, or energy level, I will adjust the walking setup accordingly. ● Walking Gear Safety Because this is such an important safety matter, all dogs must arrive with secure walking gear. Collars and harnesses must be properly fitted, tight enough to prevent slipping, and correctly positioned before walks. Please provide poop bags for your dog’s stay. Most dogs go 2–3 times per day, and having enough poop bags helps keep our walks organized, clean, and respectful of the neighborhood. XI. FEEDING, WATER & DIGESTION All dogs eat on the same structured boarding schedule. This helps keep the routine predictable, allows each dog to stay focused on their own food, and supports a calm feeding environment. I also monitor eating patterns, water intake, and bathroom habits, including frequency and consistency, to help make sure each dog remains healthy and comfortable during their stay. ● Our Usual Feeding Rhythm Most dogs eat two meals per day, usually breakfast and dinner. - 7:00am - 8:30am: Breakfast after the morning walk: Each dog is served their own food according to the instructions and portions provided. Once feeding is finished, bowls are removed from the floor. - 2:30pm - 3:30pm: Mid-day feeding (when needed): If a dog eats lunch, requires an additional meal, or has a special feeding instruction, they are briefly fed separately during the mid-day routine. - 8:00pm - 9:30pm: Dinner after the bedtime potty break: Dogs have dinner after the final potty break, once I return to the house. Once feeding is finished, bowls are removed and dogs settle down for the night. ● Feeding Safety, Water & Free-Feeding After meals, bowls are removed from the floor to help prevent food guarding, scent-following, bowl wandering, or unnecessary interest in another dog’s food. This is especially important in a multi-dog boarding environment. For dogs who normally free-feed, I may leave food available when they are the only dog boarding, or when it is safe and appropriate. In a multi-dog boarding environment, food bowls cannot remain on the floor, and leftover food must be removed for safety. If a dog normally free-feeds, grazes, or hesitates to eat, I may remove the bowl after a reasonable amount of time and offer food again at the next scheduled meal. This can help reset their appetite in the new environment and helps me track whether the dog is eating properly while under my care. Fresh filtered water is available to ALL dogs at all times. ● Food, Supplies & Extra Portions Please provide your dog’s food, bowls, and any utensils needed to prepare and serve it properly, such as measuring cups, storage containers, toppers, supplements, or special preparation items. It is also helpful to provide 1–2 extra days of food portions in case of delayed travel plans, cancellations, or unexpected schedule changes. ● Important Feeding-Schedule Note In cases of strict feeding schedules, highly specific timing requirements, or complex feeding routines that cannot adjust to the boarding schedule, a facility or sitter with a more flexible schedule may be a better fit. Due to my schedule and the structure of the boarding environment, I am unable to accommodate strict, exact feeding times. XII. DOG BELONGINGS, TOYS, TREATS & SUPPLIES I take great care of your pet’s belongings and handle all food, treats, and supplies responsibly to minimize waste. For safety, food bowls, treats, toys, bones, chews, blankets, beds, and other personal items are used only within the dog’s designated personal space. These items are not used in shared socialization areas because they may create resource guarding, competition, tension, or unnecessary excitement between dogs. Toys and treats are generally allowed only within the dog’s assigned gated area, crate, or personal resting space, depending on what is safe and appropriate. Please avoid bringing items that are extremely valuable, irreplaceable, fragile, or emotionally significant, as dog belongings may become soiled, chewed, misplaced, or damaged during a boarding stay. XIII. COLLAR, HARNESS, MICROCHIP & TRACKING SAFETY REQUIREMENT Because caring for another person’s dog carries a great deal of responsibility, all dogs must arrive with secure walking gear that fits properly and has been tested before boarding. ● Collar Requirement Dogs must arrive with a properly fitted collar. The collar should be secure and snug enough that the dog’s head cannot slip through it. A collar helps prevent leash-slip situations and allows me to quickly secure the dog in an emergency if immediate control is necessary. For this reason, collars are **required for boarding**. If a dog does not arrive with a collar, they may need to remain with their harness on throughout the stay when appropriate for safety and handling. ● Harness Safety All harnesses must be secure, properly fitted, tight enough to prevent slipping, and correctly positioned for walks. For pack walks, a standard leash with a soft, flexible handle is preferred. When walking multiple dogs, I need to keep a secure grip and may need to wrap more than one leash safely in my hand. Rigid, bulky, or solid metal handles are not ideal because they do not allow me to hold and secure multiple leashes properly. If your dog’s leash is not ideal for pack walks, your dog may borrow one of mine when needed. ● Microchip & Tracking Please let me know whether your dog is microchipped or has a tracking device before boarding. If your dog is not microchipped and does not have a tracker, please let me know. I may allow your dog to borrow an AirTag during the stay as an added safety measure. XIV. PHOTOS AND DAILY UPDATES You get to experience The Boarding Adventure throughout your dog’s stay through the photos and daily updates I send about our activities, walks, playtime, rest time, and routine. ● Daily Update Rhythm I send updates at least three (3) times per day, usually: - After breakfast / morning routine - After the mid-day potty break - After dinner / bedtime routine There is no need to message me asking for updates, as they are already part of the boarding rhythm. ● Timing & Time Zones I send updates based on my Pacific Time Zone routine, usually after the scheduled moments listed above. Since I may not know your travel schedule or time zone, there is never any pressure to respond right away or reply to every message. ● Photo Volume & Upload Time I tend to send a good volume of photos, so you can enjoy them whenever it is convenient for you. Please keep in mind that photos can take time to prepare, organize, and upload, especially when I have multiple dogs boarding and multiple families to update. Rover can also be slow with photo and message uploads, so I kindly ask for your patience. ● Notifications If notifications ever become overwhelming or arrive at an inconvenient time, please feel free to mute them with no hard feelings while I continue sharing updates about your dog’s stay. XV. MY BACKGROUND & PET CARE EXPERIENCE Professionally, I hold a Master’s degree, am a Certified Global Business Professional, and work as an ISSA Certified Master Personal Trainer with eight specializations. I’m also developing a conscientious marketing and business framework for entrepreneurs in music, fitness, apparel, beauty, and related industries, while continuing to provide dog boarding services. My background includes 26+ years touring internationally as a dancer with Puerto Rican folklore ballets through CIOFF and UNESCO-affiliated festivals. Traveling and connecting with many cultures deepened my appreciation for the bond people share with animals around the world. Because my lifestyle has involved frequent travel, I haven’t always been able to keep pets of my own. Boarding allows me to care for dogs with the same responsibility, awareness, and commitment I would want for any animal under my protection. ● Dog Breeds & Special Needs Experience My special-needs experience includes dogs with: - Hearing or vision impairments - Oral or topical medication needs - Assistance with stairs - Dietary sensitivities Some of the breeds and mixes I have experience working with include: - Alaskan Husky - Alaskan Husky and Terrier mix - American Pit Bull Terrier - American Pit Bull Terrier and Boxer mix - American Staffordshire Terrier - American Staffordshire Terrier and Pit Bull mix - Armenian Gampr Dog, Chow Chow and Rottweiler mix - Australian Cattle Dog - Australian Cattle Dog mix - Australian Cattle Dog, Border Collie, and Great Dane mix - Australian Kelpie, Border Collie, and Pit Bull mix - Australian Labradoodle - Australian Shepherd - Australian Shepherd and Poodle mix - Basenji - Beagle - Beagle and English Toy Terrier mix - Bernedoodle - Bernese Mountain Dog - Border Terrier - Border Terrier and Pug mix - Boxer - Bulldog - Chihuahua - Chihuahua and Shiba Inu mix - Chihuahua mix - Chihuahua, Poodle, and Yorkshire Terrier mix - Cockapoo - Coton de Tulear - Dachshund mix - English Bulldog - Flat-Coated Retriever - French Bulldog - German Shepherd - German Shepherd and Australian Cattle mix - German Shepherd and Chow Chow mix - German Shepherd and Golden Retriever mix - German Shepherd and Pit Bull mix - German Shepherd and Siberian Husky mix - German Shepherd, Pit Bull, and Australian Cattle mix - Golden Retriever - Golden Retriever and Labrador Retriever mix - Goldendoodle - Goldendoodle and Bichon Frisé mix - Great Dane mix - Havanese - Jack Russell and Chihuahua mix - Jack Russell Terrier mix - Labrador Retriever - Labrador Retriever and Pit Bull mix - Labrador Retriever and Pointer mix - Labrador Retriever mix - Maltese - Miniature and Maltese Poodle mix - Miniature Australian Shepherd - Miniature Poodle - Old English Sheepdog and Poodle mix - Other mixed breeds - Pit Bull mix - Pomeranian - Pomeranian and Siberian Husky mix - Pug - Puggle - Saint Bernard - Shih Tzu - Shih Tzu and Chihuahua mix - Shih Tzu and Poodle mix - Siberian Husky - Soft-Coated Wheaten Terrier - Terrier mix - West Highland White Terrier - Wire Fox Terrier - Yorkshire Terrier XVI. FIRST AID, CPR & SAFETY QUALIFICATIONS I am Cat & Dog First Aid/CPR Certified through the American Red Cross and Canine & Feline CPR/First Aid Certified through the Pet Emergency Academy. My training includes recognizing vital signs and providing first-aid care for common emergency situations, including: - Breathing or cardiac emergencies - Bleeding and wound management - Allergic reactions and poisoning - Burns, shock and seizures - Drowning or dehydration - Hypothermia and heatstroke This training helps me respond calmly and appropriately until professional veterinary care can be reached. As a Certified Personal Trainer, I am also required to maintain a valid Adult & Pediatric First Aid/CPR/AED Certification, which I have held since 2020. I am fully vaccinated with a booster, have completed an Enhanced Federal/National Background Check, and have passed the platform’s approval process to provide services. I am also a member of the International Boarding & Pet Services Association (IBPSA), a professional organization serving the pet care industry across more than ten countries. Through IBPSA, I have earned both: - Canine Pet Care Provider Certification - Canine Pet Care Specialist Certification ● Summary Of Safety Qualifications - Canine Pet Care Provider Certification - Canine Pet Care Specialist Certification - Cat & Dog First Aid/CPR Certification - Canine & Feline First Aid/CPR Certification - Adult & Pediatric First Aid/CPR/AED Certification - Pfizer Covid-19 Vaccine + booster - Enhanced Federal/National Background Check - Member of the International Boarding & Pet Services Association - Rover 101 Training: Pet Care Best Practices - BA & MS Degree, plus additional academic credentials XVII. MEET & GREETS I completely understand that choosing someone to care for your dog is an important decision. Pet parents naturally want to feel comfortable with the person, the environment, the care approach, and the way their dog will be supported during their stay. I also understand that parents want to make sure their dog feels comfortable with the person caring for them. That trust and sense of safety matter for both the parent and the dog. My profile is intentionally detailed so pet parents can feel informed and review my home setup, safety structure, daily routine, schedules, policies, photos, expectations, and boarding style before submitting a request. ● Do I Require Meet & Greets? Meet & Greets are not required prior to boarding. Pet parents who feel comfortable with the information provided in my profile and feel aligned with this approach are welcome to submit a boarding request so we can continue the conversation through Rover messaging. ● When Are Meet & Greets Available? For privacy, safety, and the security of my home and the dogs already in my care, Meet & Greets are scheduled only with confirmed bookings. This means I do not schedule home visits, casual walk-throughs, video calls, phone calls, trial visits, walking introductions, or Meet & Greets before there is a confirmed reservation. A confirmed booking ensures there is a clear reservation record, confirmed pet-parent information, and a structured reason for the meeting before sharing my home address, coordinating access to the boarding space, or setting aside time for a scheduled conversation. ● Can I Come See the Space Before Booking? I understand why pet parents may want to see the space in person or have their dog meet me briefly before booking. However, because this is my private home and an active boarding environment, I do not offer casual home visits, walk-throughs, brief visits, trial visits, or dog-walking introductions as a replacement for the boarding process. My gallery and profile are designed to give pet parents a clear feel for the boarding space, neighborhood, home setup, safety structure, schedules, daily routine, policies, photos, expectations, and boarding style, so they can decide whether my home-boarding style feels like the right fit before booking. ● Why Are Meet & Greets Limited? Visitors arriving at the home can naturally create excitement, barking, stress, and disruption among the dogs already boarding. To protect the calmness and safety of the environment, Meet & Greets, when scheduled, are usually arranged on days when I have no dogs boarding or only one dog boarding. A short Meet & Greet also does not always show how a dog will behave during an actual boarding stay. Many dogs behave differently once their parent leaves, once they settle into the routine, once they experience the space without their parent present, or once they have had time to decompress. For that reason, I rely on a combination of the information you provide, my structured setup, safety boundaries, careful observation, and the dog’s behavior during the actual stay. If your dog is anxious, reactive, highly sensitive, or needs extra time to adjust, please share that information before booking so I can determine whether my home setup is the right fit. In some cases, a sitter who offers one-on-one care, repeated visits before boarding, or a slower introduction process may be a better fit. This approach helps protect the dogs, my home privacy, the neighborhood environment, and both of our time. My goal is for the booking process to feel intentional, respectful, and clear rather than rushed, uncertain, or based on visiting multiple homes before making a decision. ● What If I Book, Do the Meet & Greet, and Then Decide It Is Not the Right Fit? If an in-person Meet & Greet is scheduled after a confirmed booking and, after meeting, you feel the arrangement is not the right fit, you are always welcome to cancel the reservation through the platform’s available cancellation options. The Meet & Greet can simply serve as a final comfort check, so everyone feels comfortable before the stay begins. A confirmed booking does not force you to move forward if you feel uncomfortable after meeting. It simply helps keep the process organized, respectful, and safe for everyone involved. ● Can We Do a Quick Call or Video Chat Instead? For the same privacy, safety, scheduling, and time-management reasons, I do not offer casual phone calls or video chats before confirmed bookings. I am happy to answer questions through Rover messaging. Keeping communication in writing also helps make sure important care details, expectations, and instructions are clearly documented before the stay. XVIII. TRIAL STAYS, TEST WALKS, DAYCARE, DROP-OFFS & PICK-UPS The Boarding Adventure is focused on structured overnight boarding through Rover’s 24-hour boarding cycle. This allows me to keep the dogs on a steady routine with fewer disruptions, calmer transitions, and more predictable care. ● Trial Stays, Test Walks & Short Visits My boarding process begins with the confirmed boarding stay so I can keep the environment structured, calm, and consistent for the dogs already boarding. For clarity, I do not offer trial stays, short trial visits, few-hour test stays, casual acclimation visits, test walks, pack walks, neutral-space introductions, or dog-walking introductions as part of the pre-boarding process. I completely understand that some pet parents may hope a short visit, test walk, or trial will help show whether their dog is comfortable or compatible with other dogs. However, short visits do not always give a realistic picture of how a dog will adjust during an actual boarding stay. Many dogs need several hours, or even a couple of days, to settle into a new space, understand the routine, and show their true comfort level. Trial walks for dog compatibility are also not realistic for my setup because dogs arrive and depart on different schedules. A test walk would only show how a dog responds in that moment, with whichever dogs happen to be present that day. It would not guarantee how the dog will respond to the actual dogs boarding during their stay, since the group may change before or during the reservation. Larger daycare or boarding facilities that offer temperament testing usually have dedicated staff, controlled evaluation areas, multiple playrooms, and the ability to organize dogs by size, temperament, and play style. My service is private in-home boarding, so I use a different safety approach: gated zones, observation, structured routines, supervised transitions, and compatibility-based social time when appropriate. Because my setup is built around safety, routine, and calm transitions, keeping the process centered on the actual boarding stay helps me protect the dogs already boarding and maintain a stable environment. ● Daycare My service is focused on boarding only. Boarding works best for my setup because all dogs follow the same structured routine for walks, meals, rest, potty breaks, updates, transitions, and nighttime settling. Daycare usually requires extra same-day arrivals and departures, which can create barking, excitement, stress, and unnecessary disruption for the dogs already boarding. I also have a fixed weekday work commitment during a critical late-afternoon and early-evening window, which makes short daycare care difficult to offer safely and reliably, especially when traffic, timing changes, or delayed pick-ups happen. For this reason, I keep my service focused on boarding so I can maintain a calmer rhythm and make sure every dog is cared for within the same organized routine. ● Drop-Offs & Pick-Ups All dogs must be dropped off and picked up at my home by the pet parent or someone they trust. I do not provide transportation for boarding dogs because I use my car for work involving children and need to keep transportation separate from my boarding service. I am always happy to make the arrival and departure process as smooth, quick, and easy as possible. Whenever possible, pet parents are welcome to send an Estimated Time of Arrival (ETA) so I can be outside and ready to help with drop-off, and have their dog packed and ready for pick-up. XIX. FRIENDLY BOARDING CHECKLIST Here is a friendly checklist of commonly packed items that can help your dog feel familiar and comfortable during their stay. Please use what applies to your dog and feel free to disregard the rest. 1. Food (dry/fresh/moist) 2. Measuring cups or utensils used to serve food 3. Extra food portion in case of travel delays or interruptions 4. Collar (required), secure enough that the dog’s head cannot slip through 5. Food and water bowls 6. Treats (if given during the day) 7. Favorite toys 8. Poop bags (since most dogs go 2–3 times per day) 9. Favorite blanket 10. Favorite bed or sleeping item 11. Crate (if applicable), especially for dogs who feel safer with one 12. Medications, supplements, or calming support (if applicable) 13. Extras such as harness, leash, pads, wipes, raincoat, sweater, muzzle, brush, Thundershirt, earmuffs, barking collar, background music, or other comfort items 14. Cleaning products (when applicable) XX. IMPORTANT INFORMATION NEEDED BEFORE BOARDING The more I know ahead of time, the better I can prepare the environment, routine, and safety setup for your dog’s stay. Before boarding, please verify that your dog’s care instructions are updated with the following information. ● Care Instructions & Safety Information 1. Feeding portions and instructions: Please include exact portions, feeding frequency, food preparation instructions, toppers, supplements, and any food-related sensitivities. 2. Medication, supplement, or calming-support instructions: If applicable, please provide clear instructions for medications, supplements, calming aids, or any special care products your dog may need. 3. Behavioral, medical, social, or environmental sensitivities: Please share anything that may affect your dog’s comfort, safety, health, or behavior during boarding, including: - Aggression history with people or other dogs - Anxiety or separation distress - Barking patterns or noise sensitivity - House-training status, marking, accidents, or incontinence - Medical conditions, including internal conditions, skin conditions, allergies, wounds, or sensitivities - Social preferences, triggers, fears, or reactivity - Environmental sensitivities, such as stairs, gates, crates, sounds, weather, fireworks, or strangers - If your dog wears a tracker device ● Emergency Information 1. Parent full name and phone number for emergency purposes: Please make sure your contact number is current and reachable during your dog’s stay. 2. Emergency contact: Please provide an emergency contact who is authorized to make decisions for your dog while you are away, in case I cannot reach you immediately. 3. Current veterinarian information: Please include your dog’s regular veterinarian’s name, clinic, phone number, and address. 4. After-hours emergency veterinary hospital: Please provide the name, phone number, and address of your preferred after-hours emergency vet or animal hospital, if different from your regular veterinarian. 5. Emergency instructions: Please let me know where you would like me to take your dog in the event of an emergency. Please also include who I should contact first and the order in which emergency contacts should be reached. 6. Veterinary care consent and authorization: If veterinary care is needed, I will make reasonable efforts to contact you or your authorized emergency contact as quickly as possible. In a true emergency, if you or your emergency contact cannot be reached in time, pet parents authorize me, Rover, the emergency contact, and/or the veterinary facility to seek or initiate necessary veterinary care for the dog’s health and safety until the parent can be reached. Pet parents remain responsible for veterinary fees, emergency-care costs, transportation, medications, treatments, or related expenses. ● Emergency Triage and Veterinary Transport In an emergency, I will use reasonable judgment to determine how quickly veterinary care may be needed. Triage timeframes are treated as the maximum amount of time before veterinary care should be reached. - Triage Level 1: Immediate transport may be required for life-threatening emergencies where every minute matters, such as cardiac arrest, bloat, heat stroke, severe collapse, or any condition that appears immediately critical. - Triage Level 2: Transport within approximately 10 minutes may be needed for severe conditions that could worsen quickly, such as serious trauma, facial swelling, breathing difficulty, or a severe allergic reaction. - Triage Level 3: Transport within approximately 1 hour may be needed for serious conditions where the dog may appear stable at first but still requires prompt veterinary evaluation, such as dehydration, weakness, or difficulty moving. - Triage Level 4: Transport within approximately 1 to 2 hours may be needed for situations that appear more stable but still require veterinary attention, such as vomiting, moderate wounds, or other concerning symptoms. - Triage Level 5: Transport within approximately 1 to 4 hours may be needed for milder but still concerning conditions, such as coughing, minor wounds, or symptoms that should be evaluated by a veterinarian. If a dog’s condition worsens at any time, I will treat the situation as a higher-priority emergency and seek veterinary care as quickly as possible. ● Closest Regular Daytime Veterinary Options 1. Mar Vista Animal Medical Center (0.9 mi) 3850 Grand View Blvd. Los Angeles, CA 90066 Phone: 310-391-6741 Regular daytime hours listed: Monday - Friday 8:00am - 6:00pm, Saturday - Sunday 8:00am - 3:00pm. 2. VCA Marina Bay Cities Animal Hospital (1.1 mi) 2506 Lincoln Blvd. Venice, CA 90291 Phone: 310-306-8707 Hours listed: Monday - Friday 7:00am - 6:00p, Saturday 8:00am - 5:00pm, Sunday 9:00am - 4:00pm. ● Closest 24-Hour Emergency Veterinary Options 1. ACCESS Specialty Animal Hospitals – Los Angeles (3.8 mi) 9599 Jefferson Blvd. Culver City, CA 90232 Phone: 310-558-6100 Open 24 hours. ACCESS provides 24/7 emergency and specialty care in Culver City. 2. VCA West Los Angeles Animal Hospital (4.0 mi) 1900 S. Sepulveda Blvd. Los Angeles, CA 90025 Phone: 310-473-2951 Open 24 hours. VCA describes this hospital as a leading 24/7 emergency and specialty veterinary hospital with 24/7 emergency and critical care. 3. VEG Santa Monica (4.0 mi) 2700 Wilshire Blvd. Santa Monica, CA 90403 Phone: 424-538-4535 Open 24 hours. VEG Santa Monica location open 24/7. 4. VCA Animal Specialty & Emergency Center (4.8 mi) 1535 S. Sepulveda Blvd. Los Angeles, CA 90025 Phone: 310-473-5906 Open 24 hours. VCA lists this location as a 24-hour emergency and specialty hospital, and its emergency/critical care department is open 24/7. XXI. TERMS, SAFETY CONDITIONS & BOARDING FIT The Boarding Adventure is a structured home-boarding environment. For the safety, comfort, and wellbeing of all dogs in my care, each dog must be a good fit for this type of setup. By booking a stay, pet parents understand that these conditions help protect the dogs, the home, the neighborhood environment, and the overall safety of the boarding experience. I reserve the right to decline, cancel, or end a booking at any time, either before or during the stay, if a dog’s behavior, health condition, disclosed or undisclosed needs, safety risks, or care requirements are not appropriate for my home-boarding setup. If a concern arises during the stay, I may contact the pet parent, emergency contact, or Rover Support, and may request early pickup when needed. ● House Training At this time, I welcome house-trained dogs over one year old. If your dog may mark, have accidents, experience stress-related urination, or has incontinence, please let me know before booking and bring the appropriate cleaning supplies for the stay. If a dog has frequent accidents, heavy marking, or house-training needs that require a level of cleaning or supervision beyond what my home setup can safely support, a different care environment may be a better fit. ● Separation Anxiety My office is located on a different floor from the main boarding area. While I work from home and spend a significant amount of time near the dogs, dogs must still be able to remain safely and independently in their assigned space for short periods during the day. If your dog has separation anxiety, please let me know before booking and share any calming strategies, medication, supplements, or comfort items that help them settle. If your dog cannot safely remain in a designated space without constant one-on-one supervision, a facility or sitter who can provide that level of care may be a better fit. ● Social Aggression, Reactivity & Safety Concerns Please inform me before booking if your dog has any history of aggression, reactivity, lunging, growling, snapping, biting, chasing, guarding, or intense barking toward people or other dogs. This information does not automatically mean your dog cannot board, but it helps me determine whether my setup is appropriate and what safety structure would be needed. For everyone’s safety, I may decline or cancel a booking if a dog’s behavior presents a risk to people, other dogs, neighbors, property, or the overall boarding environment. ● Medical Conditions, Contagious Illness & Parasites For the health and safety of all dogs in my care, I cannot accept dogs with contagious illnesses, active parasites, untreated skin conditions, open wounds, unexplained rashes, severe itching, fleas, ticks, mites, worms, kennel cough symptoms, vomiting, diarrhea, or any condition that may spread to other dogs or contaminate the boarding environment. If your dog has a non-contagious condition that is stable and under veterinary care, please provide clear instructions and any necessary medications, supplements, topical products, protective clothing, cones, wipes, or treatment items. If a dog arrives with signs of illness, parasites, contagious skin issues, open wounds, or symptoms that may put other dogs at risk, I may decline the stay at drop-off. If symptoms appear during boarding, I may separate the dog, contact the pet parent or emergency contact, request early pickup, contact Rover Support, or seek veterinary guidance when necessary. ● Excessive Barking & Loud Noises My unit is surrounded by 14 other units. As a responsible neighbor, it is important that my boarding operation does not disturb the peace and wellbeing of other residents. For this reason, I can only welcome dogs that generally have good indoor barking manners and can settle in a shared residential environment. If your dog tends to bark frequently, bark at every sound, bark when left alone, or become very vocal in new environments, please let me know before booking and provide any strategies that help reduce barking. In cases of severe barking or noise-related distress, a facility or sitter with less restricted living conditions may be a better fit. ● Destructive Behavior & Property Damage Terms Please disclose any known history of destructive behavior, chewing, digging, crate destruction, gate jumping, escape attempts, marking, separation anxiety, or prior damage in a home, daycare, grooming, veterinary, or boarding setting. Rover does not provide property damage protection for providers. By booking a stay, pet parents understand and agree that they may be financially responsible for damage caused by their dog to my home, furniture, gates, crates, doors, flooring, bedding, equipment, balconies, outdoor areas, or other property used during the boarding stay. Damage-related costs may include reasonable repair, replacement, cleaning, labor, materials, or professional service fees needed to restore the damaged property. When applicable, I will make reasonable efforts to document damage with photos, notes, messages, estimates, receipts, or invoices. This policy is not intended to punish dogs or pet parents. It helps keep the boarding environment safe, clean, functional, and sustainable for every dog who stays here. ● Personal Belongings Disclaimer I do my best to care for each dog’s belongings with respect and attention. However, personal items brought from home may become soiled, chewed, misplaced, or damaged during a boarding stay. For this reason, I recommend avoiding items that are expensive, fragile, sentimental, irreplaceable, or difficult to replace. ● Holiday Fireworks Policy For holidays such as the 4th of July and New Year’s Eve, I can only board dogs that are not highly affected by fireworks, loud noises, or holiday activity, or dogs that have prescribed calming medication or calming support from a veterinarian. If your dog has severe noise sensitivity, panic behaviors, escape attempts, destructive reactions, or intense distress during fireworks or loud events, a quieter environment or one-on-one sitter may be a better fit during those holidays. XXII. REVIEWS, TRUST & GENUINE CLIENT EXPERIENCES Reviews are an important part of the Rover platform, and I deeply appreciate every pet parent who takes the time to share their experience. Please keep in mind that reviews on Rover may reflect different types of services offered by a provider, such as boarding, daycare, drop-ins, walks, house sitting, or other service variations. This means a review count does not always represent only one specific service. My reviews reflect the honest experiences of pet parents who have chosen to share feedback voluntarily. I do not purchase reviews, request fake reviews, offer discounts, give free services, provide gifts, or offer incentives in exchange for reviews, referrals, tips, or positive feedback. Many recurring clients request services regularly without leaving reviews, which is common on the platform. For that reason, I measure trust through consistency, communication, safety, and returning relationships built over time. XXIII. FINAL NOTE I invite you to take your time reviewing the information provided here, and please feel free to reach out with any questions. Before booking, please make sure you have read, understood, and accepted the structure of my work, including my boarding setup, schedule, safety practices, dog-space arrangements, Meet & Greet policy, trial-stay and daycare policy, feeding routine, update rhythm, and terms and conditions. If everything described here sounds like the right fit for you and your dog, please submit your boarding request after reviewing and accepting the information above. We can continue the conversation through messaging and take the next steps from there. Thank you for considering The Boarding Adventure at The Pet Chalet. I look forward to meeting you and your dog soon. Much Love, Mia XXIV. FAQ ● Do you require Meet & Greets? Please see Section XVII. MEET & GREETS. ● Do you board more than one dog at a time? Please see Section VII. STRUCTURED DOG SPACES, GATES & SOCIALIZATION. ● How many dogs may be boarding during my dog’s stay? Please see Section VII. STRUCTURED DOG SPACES, GATES & SOCIALIZATION. ● What kind of dogs may be boarding? Please see Section VII. STRUCTURED DOG SPACES, GATES & SOCIALIZATION and Section XV. MY BACKGROUND & PET CARE EXPERIENCE. ● How do you separate the dogs? Please see Section VII. STRUCTURED DOG SPACES, GATES & SOCIALIZATION. ● Do you offer solo boarding? Please see Section VII. STRUCTURED DOG SPACES, GATES & SOCIALIZATION. ● What time can I drop off or pick up my dog? Please see Section VIII. SCHEDULE, AVAILABILITY, DROP-OFF & PICK-UP WINDOWS. ● Do you offer trial stays? Please see Section XVIII. TRIAL STAYS, TEST WALKS, DAYCARE, DROP-OFFS & PICK-UPS. ● Do you offer daycare? Please see Section XVIII. TRIAL STAYS, TEST WALKS, DAYCARE, DROP-OFFS & PICK-UPS. ● How many potty breaks do dogs receive? Please see Section X. POTTY BREAKS, WALKS & EXERCISE. ● When do dogs eat? Please see Section XI. FEEDING, WATER & DIGESTION. ● Will I receive photos and updates? Please see Section XIV. PHOTOS AND DAILY UPDATES. ● What should I pack for boarding? Please see Section XIX. FRIENDLY BOARDING CHECKLIST. ● What information do you need before boarding? Please see Section XX. IMPORTANT INFORMATION NEEDED BEFORE BOARDING. ● What if my dog has anxiety, reactivity, barking, house-training issues, medical conditions, or destructive behavior? Please see Section XXI. TERMS, SAFETY CONDITIONS & BOARDING FIT.