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I. WELCOME TO THE BOARDING ADVENTURE 🐕💕 Welcome to The Boarding Adventure at The Pet Chalet, a calm, structured, and safety-first boarding experience where dogs are cared for with supervision, respect and clear boundaries. The purpose of The Boarding Adventure is to help create greater consciousness through responsible pet care, thoughtful communication, safe routines, and respect for animals, people, homes and shared environments. I am a proud member of the International Boarding & Pet Services Association (IBPSA), a certified pet care provider with experience caring for dogs of many breeds, sizes, temperaments and needs, and a GoodPup Certified Dog Trainer (GCT). My goal is not to offer services to everyone who needs pet care. My goal is to serve pet parents who believe in thoughtful, safety-first, structured boarding and who understand that a calm environment is created through preparation, boundaries, communication and responsible care. If that sounds aligned with what you are looking for, please review the information below before submitting a boarding request. INDEX I. WELCOME TO THE BOARDING ADVENTURE II. WHY I DO THIS WORK III. HOW I APPROACH BOARDING IV. WHAT THE BOARDING EXPERIENCE INCLUDES V. SCHEDULE, AVAILABILITY, DROP-OFF & PICK-UP WINDOWS VI. STRUCTURED DOG SPACES, GATES & SOCIALIZATION VII. MEET & GREETS VIII. TRIAL STAYS, DAYCARE & 24-HOUR BOARDING STRUCTURE IX. A TYPICAL DAY X. POTTY BREAKS, WALKS & EXERCISE XI. FEEDING, WATER & DIGESTION XII. DOG BELONGINGS, TOYS, TREATS & SUPPLIES XIII. PHOTOS AND DAILY UPDATES XIV. COLLAR, HARNESS, MICROCHIP & TRACKING SAFETY REQUIREMENT XV. IMPORTANT INFORMATION NEEDED BEFORE BOARDING XVI. FRIENDLY BOARDING CHECKLIST XVII. SAFETY, TRUST & ENVIRONMENT XVIII. NEW IMPROVEMENTS IN MY HOME XIX. FIRST AID, CPR & SAFETY QUALIFICATIONS XX. PROFESSIONAL BACKGROUND & PET CARE EXPERIENCE XXI. DOG BREEDS & SPECIAL NEEDS EXPERIENCE XXII. TERMS, SAFETY CONDITIONS & BOARDING FIT XXIII. REVIEWS, TRUST & GENUINE CLIENT EXPERIENCES XXIV. FINAL NOTE XXV. FAQ II. WHY I DO THIS WORK When I was four years old, my dog Sandro got spooked and dragged me across the sidewalk. When I got home, my mom asked, “Why didn’t you let him go?” I answered, “I wanted to protect him so he wouldn’t get lost.” That moment stayed with me. It was the first time I realized how deeply I cared about protecting animals. Growing up in Puerto Rico, I was always caring for animals around me, from rescuing baby birds that landed by my window to helping with parakeets, chickens, lizards, dogs and cats. Caring for animals quickly became part of who I am. I began my professional pet care experience in 2011, during the early rise of online pet-care platforms while living in Texas. More than ten years later, my respect for animals continues to guide my lifestyle, my work and the way I care for every dog that stays in my home. I am an advocate for animals and the ecosystem, a protector of children and the most vulnerable, a proponent of mental and emotional healing, and a supporter of spiritual and physical wellbeing. My purpose is to create consciousness through responsible care, safety, trust, and respect for animals and the people who care for them. The Boarding Adventure exists for pet parents who value structure, communication, and thoughtful boundaries as part of a safer boarding experience. III. HOW I APPROACH BOARDING The Boarding Adventure is built around a safety-first, structured boarding setup. Not every dog should be automatically mixed with every other dog. Dogs have different temperaments, sizes, energy levels, feeding needs, social preferences, triggers and comfort levels. For that reason, I use gated zones, supervised transitions, and compatibility-based interaction to help dogs remain safe, calm and comfortable. Dogs may be separated when eating, resting, sleeping, decompressing, arriving, departing, adjusting to the home, or when their size, temperament, energy level, or play style does not match another dog’s. Social interaction is only offered when it is safe, supervised and appropriate for each dog. This structure helps reduce the risk of fights, overstimulation, bullying, food guarding, toy guarding, mismatched play, stress, and escape attempts while still allowing each dog to receive supervision, potty breaks, enrichment, exercise and individual attention. IV. WHAT THE BOARDING EXPERIENCE INCLUDES The Boarding Adventure includes: - A home-based boarding environment - Structured routines - Secure gated zones - Supervised transitions - Compatibility-based social time - Supervised playtime only when it is safe - Three daily potty breaks - Leashed neighborhood walks - Daily photo updates - Feeding supervision - Fresh filtered water - Clean and sanitized spaces - Safety-focused handling - Clear communication before and during the stay Dogs may enjoy playtime during their stay, but playtime is always supervised and only offered when it is safe, appropriate and compatible with each dog’s temperament, size, energy level, and comfort. V. SCHEDULE, AVAILABILITY, DROP-OFF & PICK-UP WINDOWS I work full-time from home, which allows me to spend most of the day near the dogs, providing supervision, routine, and structure throughout their stay. ● Drop-Off and Pick-Up Availability - MONDAY–FRIDAY DAY: 7:00AM–3:30PM - MONDAY–FRIDAY NIGHT: 8:30PM–9:00PM - SATURDAY & SUNDAY: 7:00AM–9:00PM ● Weekday Availability Monday through Friday, from 4:30 PM to 8:30 PM, I am working with children. During this time, I am not available for drop-offs, pick-ups, messages, booking requests, calls, or other forms of contact. For safety, privacy, and professional reasons, I will reply once I am available again. ● Arrival Window I only accept a 30-minute maximum arrival window. Please provide a specific 30-minute window in your reservation or message thread, such as: - 8:00 AM – 8:30 AM - 12:30 PM – 1:00 PM - 8:30 PM – 9:00 PM A 1–2 hour arrival window is difficult for my boarding setup because I may be coordinating walks, meals, cleaning, dog transitions, work responsibilities, other clients, and safe supervision. A specific 30-minute window helps me plan properly and keep the dogs’ routine calm and organized. ● If You Are Running Late Being punctual helps protect both of our time. If you are running late, please message me as soon as possible with your updated ETA. If you are arriving from travel and need to run errands before picking up your dog, that is completely fine; just send me your ETA so I can plan accordingly. VI. STRUCTURED DOG SPACES, GATES & SOCIALIZATION The Boarding Adventure is a structured home-boarding environment. I care for more than one dog at a time, especially during weekends, holidays, and high seasons. Because I accept dogs of different sizes, breeds, ages, personalities, and needs, pet parents should expect that there may be a variety of dogs boarding during their dog’s stay. This may include small dogs, medium dogs, large dogs, calm dogs, playful dogs, senior dogs, shy dogs, energetic dogs, or dogs with different comfort levels around other dogs. For this reason, my boarding setup is based on structure, gates, supervision, and compatibility, not free roaming or automatic group mixing. ● How Many Dogs May Be Boarding? My home is comfortably set up for up to four dogs during regular boarding periods. During holidays and high seasons, I may accommodate up to five dogs when two dogs are from the same family, depending on the dogs’ sizes, temperaments, needs, and compatibility. Boarding numbers are dynamic and may change before or during your dog’s stay. Dogs arrive and depart on different schedules, and I also receive many last-minute requests from recurring and new clients. For that reason, the number of dogs is never fully set in stone. Please always assume that other dogs may be boarding during your dog’s stay. Even if your dog happens to be the only dog booked at the time of your request, I may still accept additional bookings if the dogs are appropriate for the setup. ● What Kind of Dogs May Be Boarding? My profile already explains that I may accept dogs of different sizes and breeds. Because of this, it should be expected that there may be a natural variety of dogs in the home. The exact dogs boarding during your dog’s stay may change depending on reservations, cancellations, extensions, last-minute requests, and recurring client needs. Rather than focusing only on breed or size, I focus on each dog’s temperament, comfort level, behavior, energy, leash manners, feeding needs, rest needs, safety needs, and compatibility with the dogs currently boarding. ● How the Boarding Space Is Arranged All pups stay in the living room boarding area, which you can view in my gallery. The way the space is arranged depends on how many dogs are boarding at the time and what each dog needs to feel safe and comfortable. When I have only one dog boarding, that dog may enjoy the full boarding area. When I have multiple dogs boarding, I create separate gated areas within the living room. Depending on the group, this may include two, three, or four separate spaces. A dog’s assigned area may be half of the living room, one-third of the living room, or another section that fits the safety setup for that stay. I set up each area based on: - Dog size - Temperament - Energy level - Comfort level - Feeding needs - Rest needs - Safety needs - Compatibility with the dogs currently boarding ● How Dogs Are Separated Dogs are not automatically mixed together. Dogs I have never worked with before are given their own gated area. This allows them to settle in safely while I observe their behavior, comfort level, and response to the home environment. I do not allow dogs to mingle freely unless I have worked with them before and understand their behavior, comfort level, and social style. For new pups, this may take one or two boarding stays before I can properly get to know them and determine whether social time is appropriate. Dogs may be separated during: - Arrivals and departures - Feeding - Treats, chews, toys, or personal-item use - Rest time - Sleep time - Decompression time - High-energy moments - Cleaning or transitions - Times when I am not directly present in the boarding area - Mismatched play styles - Size or energy differences - Any situation where separation supports safety When I am not directly present in the boarding area, all dogs must remain in their assigned safe areas or inside their crates when applicable. This is an important safety rule because if one dog jumps a gate, crosses a boundary, becomes stressed, or creates an unexpected situation, every other dog must still remain protected and secure. ● Crates, Gates & Safe Areas I use gates as part of a structured safety system. Gates help dogs have their own personal space while still remaining in the main boarding area. Crates are used only when appropriate, such as when a dog is crate-trained, feels safer in a crate, arrives with their own crate, needs help settling, or when crating is the safest option for that dog. Dogs are not kept separated as neglect or isolation. Separation is used to support safety, calmness, feeding, rest, decompression, and responsible supervision. ● Socialization & Playtime Socialization and playtime, when they happen, are always supervised and only offered when they are safe, appropriate, and compatible with the dogs currently boarding. Not all dogs enjoy interacting with other dogs. Even if a dog is generally friendly, coexistence does not always mean they are comfortable playing together. Some dogs may do best simply resting in their own space, observing other dogs through a gate, taking walks, enjoying attention, and following the boarding routine without direct dog-to-dog play. My priority is not to force socialization. My priority is to keep every dog safe, calm, and comfortable. ● Solo Boarding Requests Due to my long-standing relationships with current and recurring clients, I am unable to honor exclusive or solo boarding requests. There may be times when only one dog is boarding, but solo boarding cannot be guaranteed, reserved, or offered as a service condition, even for an additional fee. If your dog cannot safely be in a home where other dogs may be present, even with gates, separation, and structured management, a solo sitter or one-on-one care provider may be a better fit. The goal of this setup is to prevent fights, stress, overstimulation, feeding issues, resource guarding, and escape risks while still giving each dog care, attention, potty breaks, movement, updates, rest, and enrichment. ● What If My Dog Needs to Avoid Other Dogs During the Day? If your dog needs to avoid other dogs, cannot be around other animals, or requires a highly controlled one-on-one environment, boarding in my home may not be the right fit because I do not provide daycare or guaranteed solo care. My boarding setup uses gates, personal spaces, and structured separation when needed, but other dogs may still be present in the home. If your dog requires complete separation from all animals, a solo sitter, private in-home caregiver, or facility that offers one-on-one care may be a better fit. ● When Boarding May Not Be the Best Fit If your dog has significant anxiety, severe separation distress, a history of destructive behavior, reactivity, escape attempts, difficulty settling in new environments, or needs repeated visits before boarding, please share that with me before booking. This helps me determine whether my home setup is appropriate or whether a sitter or facility offering more constant one-on-one supervision, daycare-style acclimation, or a slower introduction process may better support your dog’s needs. ● Final Note About Boarding I invite you to review my full profile, gallery, safety information, daily routine, dog-space setup, and boarding expectations carefully. My goal is to work with pet parents who feel comfortable with my approach and trust the structured boarding environment I provide. VII. MEET & GREETS I completely understand that choosing someone to care for your dog is an important decision. Pet parents naturally want to feel comfortable with the person, the environment, and the way their dog will be cared for. For that reason, I provide extensive information throughout my profile, including details about my home setup, safety practices, schedule, dog spaces, routines, photos, updates, experience, boarding expectations, and policies. My goal is to give pet parents enough information to make a thoughtful and confident decision before submitting a request. ● Do I Require Meet & Greets? Meet & Greets are not required prior to boarding. Pet parents who feel comfortable with the information provided in my profile are welcome to submit a boarding request so we can continue the conversation through Rover messaging. ● When Are Meet & Greets Available? For privacy, safety, and the security of my home and the dogs already in my care, Meet & Greets are scheduled only with confirmed bookings. This means I do not schedule home visits, casual walk-throughs, video calls, phone calls, or Meet & Greets before there is a confirmed reservation. A confirmed booking ensures that there is a clear reservation record, confirmed pet-parent information, and a structured reason for the meeting before sharing my home address, coordinating access to the boarding space, or setting aside time for a scheduled conversation. ● Can I Come See the Space Before Booking? I understand why pet parents may want to see the space in person. However, because this is my private home and an active boarding environment, I do not offer casual home visits or walk-throughs before a confirmed booking. My gallery and profile are designed to show the boarding space, neighborhood, setup, safety structure, and daily routine so pet parents can decide whether my home-boarding style feels aligned before booking. ● Why Are Meet & Greets Limited? Visitors arriving at the home can naturally create excitement, barking, stress, and disruption among the dogs already boarding. To protect the calmness and safety of the environment, Meet & Greets, when scheduled, are usually arranged on days when I have no dogs boarding or only one dog boarding. This approach helps protect the dogs, my home privacy, the neighborhood environment, and both of our time. My goal is for the booking process to feel intentional, respectful, and clear rather than rushed, uncertain, or based on visiting multiple homes before making a decision. ● What If I Book, Do the Meet & Greet, and Then Decide It Is Not the Right Fit? If an in-person Meet & Greet is scheduled after a confirmed booking and, after meeting, you feel the arrangement is not the right fit, you are always welcome to cancel the reservation according to the platform’s cancellation options. A confirmed booking does not force you to move forward if you feel uncomfortable after meeting. It simply helps keep the process organized, respectful, and safe for everyone involved. ● Can We Do a Quick Call or Video Chat Instead? For the same privacy, safety, scheduling, and time-management reasons, I do not offer casual phone calls or video chats before confirmed bookings. I am happy to answer questions through Rover messaging. Keeping communication in writing also helps make sure important care details, expectations, and instructions are clearly documented before the stay. ● Will a Short Visit Show Whether My Dog Is Comfortable? A short Meet & Greet does not always show how a dog will behave during an actual boarding stay. Many dogs behave differently once their parent leaves, once they settle into the routine, once they experience the space without their parent present, or once they have had time to decompress. For that reason, I rely on a combination of the information you provide, my structured setup, safety boundaries, careful observation, and the dog’s behavior during the actual stay. ● Can My Dog Meet You Through a Walk, Trial, or Brief Visit First? I do not offer casual trial visits, brief home visits, or dog-walking introductions as a replacement for the boarding process. If your dog is anxious, reactive, highly sensitive, or needs extra time to adjust, please share that information before booking so I can determine whether my home setup is the right fit. In some cases, a sitter who offers one-on-one care, repeated visits before boarding, or a slower introduction process may be a better fit. ● Final Note About Meet & Greets My profile is intentionally detailed so pet parents can review my home setup, policies, safety structure, and boarding style before submitting a request. Pet parents who feel aligned with this approach are welcome to submit a boarding request, and we can continue the conversation through Rover messaging from there. VIII. TRIAL STAYS, DAYCARE & 24-HOUR BOARDING STRUCTURE The Boarding Adventure is designed as a structured boarding service, not a daycare or short-visit service. All bookings are handled through Rover as boarding stays and are charged according to Rover’s 24-hour boarding cycle. ● Do I Offer Trial Stays? I do not offer trial stays, short trial visits, or a few-hour “test” stay before boarding. I understand that some pet parents may hope a trial will help determine whether their dog is comfortable. However, in my experience, short trial visits do not always provide a reliable picture of how a dog will adjust during an actual boarding stay. Many dogs need several hours, or even a couple of days, to settle into a new space, understand the routine, and begin showing their true comfort level. Because my setup is structured around safety, routine, and calm transitions, I prefer to begin with the actual boarding stay rather than creating additional short visits that may interrupt the environment for the dogs already boarding. ● Can My Dog Come for a Few Hours to Get Acclimated? I do not offer a few-hour acclimation visit, casual drop-in visit, or short stay for a dog to “try out” the space. A short visit can sometimes create more disruption than clarity because the dog arrives, excites the dogs already boarding, begins adjusting, and then leaves before they have had time to understand the routine. For this reason, I do not use short visits as a way to evaluate boarding fit. ● Do I Offer Daycare? I do not offer daycare services. My service is focused on boarding only. Daycare can disrupt the rhythm of the operation because all dogs are on the same structured boarding schedule for walks, meals, rest, potty breaks, updates, transitions, and bedtime settling. Short daytime stays also create additional arrivals and departures, which can lead to barking, excitement, stress, and unnecessary disruption for the dogs already boarding. ● Why I Do Not Offer Daycare On weekdays, my afternoon schedule may include work, errands, appointments, or personal responsibilities. Because life can be unpredictable, traffic can happen, and pickups can be delayed, I do not offer short daycare windows that depend on very specific same-day timing. Boarding allows me to maintain a more stable rhythm and helps ensure that every dog is cared for within the same organized routine. IX. A TYPICAL DAY A typical day at The Boarding Adventure is calm, structured, and designed to help each dog feel safe, comfortable, and settled into the home routine. When a dog arrives, they begin by getting acquainted with the space, exploring their surroundings, and settling in at their own pace. Depending on the dogs currently boarding, they may also see or briefly greet another boarding dog through a safe boundary. Dogs are not automatically mixed together, and any direct interaction is based on safety, compatibility and supervision. Once settled, dogs usually begin exploring the cushion spots, looking through the glass doors, observing the home routine, and possibly enjoying supervised fresh air in my gated “porchony” or hallway area, depending on the dog and the setup for that stay. Every dog joins the same general boarding schedule so the day feels predictable, organized, and easy for the dogs to understand. ● Our usual daily rhythm includes - Morning Walk Adventure & Breakfast (around 7:00 AM – 9:00 AM): We begin the day with a leashed walk through the Mar Vista neighborhood, followed by breakfast. All dogs have breakfast on the same boarding schedule, and bowls are removed after feeding. - Supervised Playtime, When Appropriate: Dogs may have supervised playtime during the day, but only when it is safe, appropriate, and compatible with the dogs currently boarding. - Mid-Day Potty Break Fun (around 2:00 PM – 3:30 PM): During the day, we take a potty break in the front yard or around the block, where dogs can stretch, sniff, reset, and sometimes see a few familiar neighborhood friends. - Rest, Workday Routine & Supervised Time: After the mid-day break, dogs usually nap, rest, observe the home routine, or spend supervised time. - Bedtime Potty Break, Dinner & Nighttime Settling (around 8:00 PM – 9:30 PM): We end the day with the final potty break in the front yard or nearby area, followed by dinner. All dogs have dinner on the same boarding schedule, and bowls are removed after feeding. Once dinner is finished, dogs settle down for the night according to their comfort level, routine, and designated space. X. POTTY BREAKS, WALKS & EXERCISE Dogs receive three potty breaks per day, approximately every 4–8 hours, unless they have special needs such as being geriatric, incontinent, or experiencing an urgent need. A fourth potty break may be provided only when extremely necessary and when the schedule and boarding environment safely allow it. ● Our usual potty and walking rhythm include 1. Morning Walk Adventure 2. Mid-Day Potty Break Fun 3. Bedtime Potty Break All walks are done on leash in the residential side of our Mar Vista neighborhood. Pack walks are based on compatibility. Dogs are walked together only when it is safe and appropriate based on size, temperament, leash manners, energy level, reactivity, and the dogs currently boarding. If a dog needs a separate walk for safety or comfort, I will adjust the walking setup accordingly. ● Because this is such an important safety matter, I want to kindly emphasize: all dogs must arrive with secure walking gear. Collars and harnesses must be properly fitted, tight enough to prevent slipping, and correctly positioned before walks. I cannot risk a dog slipping out of a collar or harness during a walk, especially during a pack walk or when other dogs are present. Please let me know whether your dog is microchipped or has a tracking device. If your dog is not microchipped and does not have a tracker, I may allow your dog to borrow an AirTag during the stay as an added safety measure. Please also provide poop bags for your dog’s stay. Most dogs go 2–3 times per day, and having enough poop bags helps keep our walks organized, clean and respectful of the neighborhood. As a dancer and personal trainer, I enjoy movement and physical activity, so depending on each dog’s energy level, leash manners, and safety needs, we may stay local, walk a block, or walk/jog a couple of blocks. XI. FEEDING, WATER & DIGESTION All dogs eat on the same structured boarding schedule. This helps keep the routine predictable, allows each dog to stay focused on their own food, and supports a calm feeding environment. Most dogs eat two meals per day, usually breakfast and dinner. ● Our usual feeding rhythm includes - Breakfast After Morning Walk Adventure (7:00 AM – 9:00 AM): After the morning walk, all dogs have breakfast. Each dog is served their own food according to the instructions provided by their parent. Once feeding is finished, bowls are removed from the floor. - Mid-Day Feeding, When Needed (2:00 PM – 3:30 PM): If a dog eats lunch, requires an additional meal, or has a special feeding instruction, they are briefly fed separately during the mid-day routine and then return to the boarding schedule. - Dinner After Bedtime Potty Break (8:00 PM – 9:30 PM): After the final potty break of the day, all dogs have dinner. Once dinner is finished, bowls are removed, and dogs settle down for the night according to their comfort level, routine, and designated space. After meals, bowls are removed from the floor to help prevent food guarding, scent-following, bowl wandering, or unnecessary interest in another dog’s food. This is especially important in a multi-dog boarding environment. Fresh filtered water is available to ALL dogs at all times. Please provide your dog’s food, whether dry, moist, or fresh, along with the appropriate bowls and serving utensils needed to prepare and serve it properly. This may include measuring cups, cutting boards, knives, storage containers, toppers, supplements, or any specific items your dog needs. It is also helpful to provide 1–2 extra days of food portions in case of delayed travel plans, cancellations, or unexpected schedule changes. I do keep spare dog food for emergencies when unexpected situations arise. It is not uncommon for some dogs to skip meals while boarding, especially during the adjustment period. If a dog normally free-feeds, grazes, or hesitates to eat, I may remove the bowl after a reasonable amount of time and offer food again at the next scheduled meal. This helps reset appetite, encourages dogs to eat when food is offered, and allows me to track whether the dog is eating properly while under my care. For dogs who normally free-feed, I can leave food bowls available when they are the only dog boarding, as long as it is safe and appropriate. However, in a multi-dog boarding environment, food bowls cannot remain on the floor, and any leftover food must be removed after a reasonable amount of time for safety. ● Important feeding-schedule note In cases of strict feeding schedules, highly specific timing requirements, or complex feeding routines that cannot adjust to the boarding schedule, a facility or sitter with a more flexible schedule may be a better fit. This is very important because all dogs eat within the same structured boarding rhythm, and I want to make sure every dog’s needs can be met safely and realistically. I closely monitor eating patterns, water intake, and bathroom habits, including frequency and consistency, to help ensure each dog remains healthy and comfortable during their stay. XII. DOG BELONGINGS, TOYS, TREATS & SUPPLIES I take great care of your pet’s belongings and handle all food, treats, and supplies responsibly to minimize waste. For safety, food bowls, treats, toys, bones, chews, blankets, beds, and other personal items are used only within the dog’s designated personal space. These items are not used in shared socialization areas, since they may create resource guarding, competition, tension, or unnecessary excitement between dogs. Floors are kept clear of food bowls, treats, and toys in common areas. Toys and treats are generally allowed only within the dog’s assigned gated area, crate, or personal resting space, depending on what is safe and appropriate for that dog. Please avoid bringing items that are extremely valuable, irreplaceable, fragile, or emotionally significant, as dog belongings may become soiled, chewed, misplaced, or damaged during a boarding stay. XIII. PHOTOS AND DAILY UPDATES You get to experience The Boarding Adventure throughout your dog’s stay through the photos and daily updates I send about our activities, walks, playtime, rest time and routine. I send updates at least three times per day, usually: - After breakfast / morning routine - After the mid-day potty break - After dinner / bedtime routine There is no need to message me asking for updates, as they are already part of the boarding rhythm. Please keep in mind that it can take time to prepare, organize and upload photos, especially when I have multiple dogs boarding and multiple families to update. Rover can also be slow when uploading photos and messages, so I kindly ask for your patience while updates are being sent. Because I am operating from the Pacific Time Zone, I never know what a parent’s schedule or time zone may look like while traveling. You may be sleeping, attending an important event, spending time with family, working, or simply enjoying your personal time when updates are delivered. For that reason, there is no pressure to respond to every message or photo. The updates are there for you to enjoy whenever it is convenient for you. If notifications ever become overwhelming, please feel free to mute them with no hard feelings while I continue sharing updates about our daily routine and activities. XIV. COLLAR, HARNESS, MICROCHIP & TRACKING SAFETY REQUIREMENT Because caring for another person’s dog carries a great deal of responsibility, I require that dogs arrive with a properly fitted collar. The collar should be secure and snug enough that the dog’s head cannot slip through it. This helps prevent situations where a dog might slip out of a leash and also allows me to quickly secure the dog in an emergency if immediate control is necessary. If a dog does not arrive with a collar, the dog will need to remain with their harness on throughout the stay when appropriate for safety and handling. All harnesses must be secure, properly fitted, tight enough to prevent slipping, and correctly positioned for walks. I cannot risk a dog slipping out of a harness during a walk, especially during a pack walk or when other dogs are present. For safety, please make sure your dog arrives with walking gear that fits properly and has been tested before boarding. Please also let me know whether your dog is microchipped or has a tracking device. If your dog is not microchipped and does not have a tracker, I may allow your dog to borrow an AirTag during the stay as an added safety measure. XV. IMPORTANT INFORMATION NEEDED BEFORE BOARDING My goal as a boarder is for your dog to feel safe, comfortable, and at home. The more I know ahead of time, the better I can prepare the environment, routine, and safety setup for your dog’s stay. Before boarding, please verify that your dog’s care instructions are updated with the following information: ● Care Instructions & Safety Information 1. Feeding portions and instructions: Please include exact portions, feeding frequency, food preparation instructions, toppers, supplements, and any food-related sensitivities. 2. Medication, supplement, or calming-support instructions: If applicable, please provide clear instructions for medications, supplements, calming aids, or any special care products your dog may need. 3. Behavioral, medical, social, or environmental sensitivities: Please share anything that may affect your dog’s comfort, safety, health, or behavior during boarding, including: - House-training status, marking, accidents, or incontinence - Anxiety, separation distress, or difficulty settling in new environments - Aggression history, reactivity, lunging, growling, snapping, biting, guarding, or other safety concerns with people or dogs - Barking patterns, excessive vocalization, or noise sensitivity - Social preferences, triggers, fears, or comfort level around unfamiliar dogs - Destructive behavior, chewing, digging, scratching, gate jumping, escape attempts, or property damage history - Internal medical conditions, such as digestive issues, respiratory issues, heart conditions, seizures, mobility issues, pain, chronic illness, or medication needs - External medical conditions, such as skin conditions, allergies, wounds, rashes, irritation, hot spots, severe itching, fleas, ticks, mites, worms, parasites, or any contagious illness - Environmental sensitivities, such as stairs, gates, crates, sounds, weather, fireworks, strangers, or changes in routine - Tracker device information, if your dog wears one ● Emergency Information 1. Parent full name and phone number for emergency purposes: Please make sure your contact number is current and reachable during your dog’s stay. 2. Emergency contact: Please provide an emergency contact who is authorized to make decisions for your dog while you are away, in case I cannot reach you immediately. 3. Current veterinarian information: Please include your dog’s regular veterinarian’s name, clinic, phone number, and address. 4. After-hours emergency veterinary hospital: Please provide the name, phone number, and address of your preferred after-hours emergency vet or animal hospital, if different from your regular veterinarian. 5. Emergency instructions: Please let me know where you would like me to take your dog in the event of an emergency. Please also include who I should contact first and the order in which emergency contacts should be reached. 6. Veterinary care consent and authorization: In the event that veterinary care is needed, I will make reasonable efforts to contact you or your authorized emergency contact as quickly as possible. In a true emergency, if you or your emergency contact cannot be reached in time, pet parents authorize me, Rover, the emergency contact, and/or the veterinary facility to seek or initiate necessary veterinary care for the dog’s health and safety until the parent can be reached. Pet parents remain responsible for any veterinary fees, emergency-care costs, transportation costs, medications, treatments, or related expenses. Clear information helps me care for your dog responsibly and respond appropriately if anything unexpected comes up during the stay. ● Emergency Triage and Veterinary Transport In an emergency, I will use reasonable judgment to determine how quickly veterinary care may be needed. Triage timeframes are treated as the maximum amount of time before veterinary care should be reached, not as a reason to wait if the dog can be transported sooner. - Triage Level 1: Immediate transport may be required for life-threatening emergencies where every minute matters, such as cardiac arrest, bloat, heat stroke, severe collapse, or any condition that appears immediately critical. - Triage Level 2: Transport within approximately 10 minutes may be needed for severe conditions that could worsen quickly, such as serious trauma, facial swelling, breathing difficulty, or a severe allergic reaction. - Triage Level 3: Transport within approximately 1 hour may be needed for serious conditions where the dog may appear stable at first but still requires prompt veterinary evaluation, such as dehydration, weakness, or difficulty moving. - Triage Level 4: Transport within approximately 1 to 2 hours may be needed for situations that appear more stable but still require veterinary attention, such as vomiting, moderate wounds, or other concerning symptoms. - Triage Level 5: Transport within approximately 1 to 4 hours may be needed for milder but still concerning conditions, such as coughing, minor wounds, or symptoms that should be evaluated by a veterinarian. If a dog’s condition worsens at any time, I will treat the situation as a higher-priority emergency and seek veterinary care as quickly as possible. ● Closest Regular Daytime Veterinary Options 1. Mar Vista Animal Medical Center (0.9 mi) 3850 Grand View Blvd. Los Angeles, CA 90066 Phone: 310-391-6741 Regular daytime hours listed: Monday–Friday 8:00 AM–6:00 PM, Saturday–Sunday 8:00 AM–3:00 PM. 2. VCA Marina Bay Cities Animal Hospital (1.1 mi) 2506 Lincoln Blvd. Venice, CA 90291 Phone: 310-306-8707 Hours listed: Monday–Friday 7:00 AM–6:00 PM, Saturday 8:00 AM–5:00 PM, Sunday 9:00 AM–4:00 PM. ● Closest 24-Hour Emergency Veterinary Options 1. ACCESS Specialty Animal Hospitals – Los Angeles (3.8 mi) 9599 Jefferson Blvd. Culver City, CA 90232 Phone: 310-558-6100 Open 24 hours. ACCESS provides 24/7 emergency and specialty care in Culver City. 2. VCA West Los Angeles Animal Hospital (4.0 mi) 1900 S. Sepulveda Blvd. Los Angeles, CA 90025 Phone: 310-473-2951 Open 24 hours. VCA describes this hospital as a leading 24/7 emergency and specialty veterinary hospital with 24/7 emergency and critical care. 3. VEG Santa Monica (4.0 mi) 2700 Wilshire Blvd. Santa Monica, CA 90403 Phone: 424-538-4535 Open 24 hours. VEG Santa Monica location open 24/7. 4. VCA Animal Specialty & Emergency Center (4.8 mi) 1535 S. Sepulveda Blvd. Los Angeles, CA 90025 Phone: 310-473-5906 Open 24 hours. VCA lists this location as a 24-hour emergency and specialty hospital, and its emergency/critical care department is open 24/7. XVI. FRIENDLY BOARDING CHECKLIST Here is a friendly checklist of commonly packed items by pet parents. The goal is to help your dog feel familiar and comfortable during their stay. Use what is applicable and feel free to disregard the rest: 1. Food (dry/fresh/moist) 2. Measuring cups or utensils used to serve food 3. Extra food portion in case of travel delays or interruptions 4. Collar (required), secure enough that the dog’s head cannot slip through 5. Food and water bowls 6. Treats (if given during the day) 7. Favorite toys 8. Poop bags (since most dogs go 2–3 times per day) 9. Favorite blanket 10. Favorite bed or sleeping item 11. Crate (if applicable), especially for dogs who feel safer with one 12. Medications, supplements, or calming support (if applicable) 13. Extras such as harness, leash, pads, wipes, raincoat, sweater, muzzle, brush, Thundershirt, earmuffs, barking collar, background music, or other comfort items 14. Cleaning products (when applicable) XVII. SAFETY, TRUST & ENVIRONMENT Every boarding takes place in my home, where dogs stay indoors in a clean, structured environment. My home has secure glass doors and gated street access for added safety. I live in a bohemian townhouse that I deep clean and sanitize after each boarding. The photos in my gallery provide a view of both the unit and my neighborhood, giving pet parents a day-and-night overview of the space. I also have two gated balconies where, depending on the dog and the situation, pups may relax under supervision and enjoy some sunshine. XVIII. NEW IMPROVEMENTS IN MY HOME 1. New floor: In early 2025, we installed a pet-friendly vinyl sheet floor throughout the unit designated for the dogs. It is cushioned, antimicrobial, waterproof, noise-resistant, scratch-resistant and comfortable for dogs. 2. New gate: We installed a new gate in the side hallway, adding an extra layer of safety for incoming and outgoing traffic while keeping the dogs secure. The pups now have more space to move around safely. 3. Repaired A/C: The unit’s central air conditioning system is working optimally, keeping the dogs cool throughout the day, especially during warmer months. 4. Repaired fireplace: The fireplace is available to keep the unit warm during colder nights in the winter. Many dogs enjoy relaxing near the warmth. 5. New dog cabinet and leash hanger: We improved the dog station with a cabinet for food storage, treats, and first aid supplies, as well as a leash hanger to keep everything organized. 6. Security cameras: Security cameras have been installed around the boarding area, allowing me to monitor the dogs from anywhere, even while inside the home. XIX. FIRST AID, CPR & SAFETY QUALIFICATIONS I am Cat & Dog First Aid/CPR Certified through the American Red Cross and Canine & Feline CPR/First Aid Certified through the Pet Emergency Academy. My training includes recognizing vital signs and providing first aid care for common emergency situations such as: - Breathing or cardiac emergencies - Bleeding and wound management - Allergic reactions and poisoning - Burns, shock and seizures - Drowning or dehydration - Hypothermia and heatstroke This training allows me to respond appropriately until professional veterinary care can be reached. As a Certified Personal Trainer, I am also required to maintain a valid Adult & Pediatric First Aid/CPR/AED Certification, which I have held since 2020. I am fully vaccinated with a booster, have completed an Enhanced Federal/National Background Check, and have passed the platform’s approval process to provide services. I am also a member of the International Boarding & Pet Services Association (IBPSA), a professional organization serving the pet care industry across more than ten countries. Through IBPSA, I earned both: - Canine Pet Care Provider Certification - Canine Pet Care Specialist Certification ● Summary Of Safety Qualifications - Canine Pet Care Provider Certification - Canine Pet Care Specialist Certification - Canine & Feline First Aid/CPR Certification - Adult & Pediatric First Aid/CPR/AED Certification - Pfizer Covid-19 Vaccine + booster - Enhanced Federal/National Background Check - Member of the International Boarding & Pet Services Association - Rover 101 Training: Pet Care Best Practices - BA & MS Degree, plus additional academic credentials XX. PROFESSIONAL BACKGROUND & PET CARE EXPERIENCE Professionally, I hold a Master’s degree and am a Certified Global Business Professional. I also work as an ISSA Certified Master Personal Trainer with eight specializations. I am also currently developing a conscientious marketing and business framework for entrepreneurs in industries such as music, fitness, apparel and beauty, while I continue working with dogs and providing boarding services. In addition, I spent more than 26 years touring internationally as a dancer with Puerto Rican folklore ballets, participating in festivals organized by CIOFF and UNESCO. Through travel and meeting people from many cultures, I gained a deeper appreciation for the connection people share with animals across the world. Because my lifestyle has included frequent travel, I have not always been able to keep pets of my own. Boarding allows me to care for dogs with the same responsibility, awareness and commitment I would want for any animal under my protection. XXI. DOG BREEDS & SPECIAL NEEDS EXPERIENCE I have experience caring for dogs of many breeds, sizes, and personalities. Some of the most common requests I receive are for medium to large dogs, especially dogs over 40 pounds, although I also have experience with small dogs and mixed breeds. My special-needs experience includes dogs with: - Hearing or vision impairments - Oral or topical medication needs - Assistance with stairs Please also review Section XV. IMPORTANT INFORMATION NEEDED BEFORE BOARDING so I can understand your dog’s specific needs before their stay. Breeds and mixes I have experience with include: - Alaskan Husky - Alaskan Husky and Terrier mix - American Pit Bull Terrier - American Pit Bull Terrier and Boxer mix - American Staffordshire Terrier - American Staffordshire Terrier and Pit Bull mix - Australian Cattle Dog - Australian Cattle Dog mix - Australian Cattle Dog, Border Collie, and Great Dane mix - Australian Kelpie, Border Collie, and Pit Bull mix - Australian Labradoodle - Australian Shepherd and Poodle mix - Basenji - Beagle - Beagle and English Toy Terrier mix - Bernedoodle - Bernese Mountain Dog - Border Terrier and Pug mix - Boxer - Bulldog - Chihuahua - Chihuahua and Shiba Inu mix - Chihuahua mix - Chihuahua, Poodle, and Yorkshire Terrier mix - Cockapoo - Coton de Tulear - Dachshund mix - English Bulldog - Flat-Coated Retriever - French Bulldog - German Shepherd - German Shepherd and Australian Cattle mix - German Shepherd and Chow Chow mix - German Shepherd and Golden Retriever mix - German Shepherd and Pit Bull mix - German Shepherd and Siberian Husky mix - German Shepherd, Pit Bull, and Australian Cattle mix - Golden Retriever - Golden Retriever and Labrador Retriever mix - Goldendoodle - Goldendoodle and Bichon Frisé mix - Great Dane mix - Jack Russell and Chihuahua mix - Jack Russell Terrier - Labrador Retriever - Labrador Retriever and Pit Bull mix - Labrador Retriever and Pointer mix - Labrador Retriever mix - Maltese - Miniature and Maltese Poodle mix - Miniature Australian Shepherd - Miniature Poodle - Old English Sheepdog and Poodle mix - Other mixed breeds - Pit Bull mix - Pomeranian - Pomeranian and Siberian Husky mix - Pug - Puggle - Saint Bernard - Shih Tzu - Shih Tzu and Chihuahua mix - Shih Tzu and Poodle mix - Siberian Husky - Soft-Coated Wheaten Terrier - Terrier mix - West Highland White Terrier - Wire Fox Terrier - Yorkshire Terrier XXII. TERMS, SAFETY CONDITIONS & BOARDING FIT The Boarding Adventure is a structured home-boarding environment. For the safety, comfort, and wellbeing of all dogs in my care, it is important that each dog is a good fit for this type of setup. Please review the following terms carefully before booking. By booking a stay, pet parents understand that these conditions help protect the dogs, the home, the neighborhood environment, and the overall safety of the boarding experience. I reserve the right to decline, cancel, or end a booking at any time, either before or during the stay, if a dog’s behavior, health condition, disclosed or undisclosed needs, safety risks, or care requirements are not appropriate for my home-boarding setup. If a concern arises during the stay, I may contact the pet parent, emergency contact, or Rover Support, and may request early pickup when needed. ● House Training At this time, I welcome house-trained dogs over one year old. If your dog may mark, have accidents, experience stress-related urination, or has incontinence, please let me know before booking and bring the appropriate cleaning supplies for the stay. This helps me prepare the right setup, protect the home, and understand what to expect. If a dog has frequent accidents, heavy marking, or house-training needs that require a level of cleaning or supervision beyond what my home setup can safely support, a different care environment may be a better fit. ● Separation Anxiety I live in a two-floor unit, and my office is located on a different floor from the main boarding area. While I work from home and spend a significant amount of time near the dogs, dogs must still be able to remain safely and independently in their assigned space for short periods during the day. If your dog has separation anxiety, please let me know before booking and share any calming strategies, training tools, medication, supplements, or comfort items that help them settle. In cases of severe separation anxiety, dogs may attempt to jump gates, damage furniture, scratch doors or walls, bark excessively, panic, or become difficult to contain. These behaviors can create unsafe situations for the dog, the other dogs, the home, and the neighborhood environment. If your dog cannot safely remain in a designated space without constant one-on-one supervision, a facility or sitter who can provide that level of care may be a better fit. ● Social Aggression, Reactivity & Safety Concerns Please inform me before booking if your dog has any history of social aggression, reactivity, lunging, growling, snapping, biting, chasing, guarding, or intense barking toward people or other dogs. A dog may be comfortable with family dogs or familiar dogs but still react differently toward unfamiliar dogs in a boarding environment. Reactivity can come from fear, anxiety, frustration, over-arousal, territorial behavior, or stress, and it is important for me to know this ahead of time. This information does not automatically mean your dog cannot board, but it helps me determine whether my setup is appropriate and what safety structure would be needed. For everyone’s safety, I may decline or cancel a booking if a dog’s behavior presents a risk to people, other dogs, neighbors, property, or the overall boarding environment. ● Medical Conditions, Skin Conditions, Contagious Illness & Parasites For the health and safety of all dogs in my care, I cannot accept dogs with contagious illnesses, active parasites, untreated skin conditions, open wounds, unexplained rashes, severe itching, fleas, ticks, mites, worms, kennel cough symptoms, vomiting, diarrhea, or any condition that may spread to other dogs or contaminate the boarding environment. Please let me know before booking if your dog has any medical condition, skin condition, allergy, irritation, wound, infection, recent illness, digestive issue, or ongoing treatment. If your dog has a non-contagious condition that is stable and under veterinary care, please provide clear instructions and any necessary medication, supplements, topical products, protective clothing, cones, wipes, or treatment items. If a dog arrives with signs of illness, parasites, contagious skin issues, open wounds, or symptoms that may put other dogs at risk, I may decline the stay at drop-off. If symptoms appear during boarding, I may separate the dog, contact the pet parent or emergency contact, request early pickup, contact Rover Support, or seek veterinary guidance when necessary. ● Excessive Barking & Loud Noises My unit is surrounded by 14 other units. As a responsible neighbor, it is important that my boarding operation does not disturb the peace and wellbeing of other residents. For this reason, I can only welcome dogs that generally have good indoor barking manners and can settle in a shared residential environment. If your dog tends to bark frequently, bark at every sound, bark when left alone, or become very vocal in new environments, please let me know before booking and provide any strategies that help reduce barking, such as calming support, training tools, comfort items, background noise, or other methods that work for your dog. In cases of severe barking or noise-related distress, a facility or sitter with less restricted living conditions may be a better fit. ● Destructive Behavior & Property Damage Terms Destructive behavior may include chewing, digging, scratching, gate jumping, crate damage, furniture damage, wall damage, floor damage, door damage, bedding damage, balcony damage, or damage to any equipment or property used in connection with boarding services. These behaviors can sometimes occur when a dog is stressed, anxious, overstimulated, under-exercised, teething, frustrated, or adjusting to a new environment. Please disclose any known history of destructive behavior, chewing, digging, crate destruction, gate jumping, escape attempts, marking, separation anxiety, or prior damage in a home, daycare, grooming, veterinary, or boarding setting. I have a responsibility to protect my home, furniture, flooring, gates, equipment, and the safe boarding environment I provide for all dogs. Rover does not provide property damage protection for providers. By booking a stay, pet parents understand and agree that they may be financially responsible for damage caused by their dog to my home, furniture, gates, crates, doors, flooring, bedding, equipment, balconies, outdoor areas, or other property used during the boarding stay. Damage-related costs may include reasonable repair, replacement, cleaning, labor, materials, or professional service fees needed to restore the damaged property. When applicable, I will make reasonable efforts to document damage with photos, notes, messages, estimates, receipts, or invoices. This policy is not intended to punish dogs or pet parents. It helps keep the boarding environment safe, clean, functional, and sustainable for every dog who stays here. If a dog becomes destructive, unsafe, excessively stressed, or difficult to contain, I may remove personal items, restrict activities, separate the dog, use a safer space, contact the pet parent or emergency contact, request early pickup, or determine that future boarding may not be the best fit. ● Personal Belongings Disclaimer I do my best to care for each dog’s belongings with respect and attention. However, personal items brought from home may become soiled, chewed, misplaced, or damaged during a boarding stay. This includes beds, blankets, toys, bowls, collars, leashes, harnesses, clothing, food containers, crates, comfort items, or any other belongings sent with your dog. For this reason, I recommend avoiding items that are expensive, fragile, sentimental, irreplaceable, or difficult to replace. ● Holiday Fireworks Policy For holidays such as the 4th of July and New Year’s Eve, I can only board dogs that are not highly affected by fireworks, loud noises, or holiday activity, or dogs that have been prescribed calming medication or calming support by a veterinarian. These holidays can be very stressful for noise-sensitive dogs, especially when they are away from their families and in a boarding environment. If your dog is sensitive to fireworks, loud noises, sirens, parties, or holiday activity, please let me know before booking and provide any calming support, medication instructions, comfort items, or strategies recommended by your veterinarian. If a dog has severe noise sensitivity, panic behaviors, escape attempts, destructive reactions, or intense distress during fireworks or loud events, a quieter environment or one-on-one sitter may be a better fit during those holidays. XXIII. REVIEWS, TRUST & GENUINE CLIENT EXPERIENCES Reviews are an important part of the Rover platform, and I deeply appreciate every pet parent who takes the time to share their experience. Please keep in mind that reviews on Rover may reflect different types of services offered by a provider, such as boarding, daycare, drop-ins, walks, house sitting, or other service variations. This means that a review count does not always represent only one specific service. For example, a provider may have reviews across several types of pet-care services rather than reviews based only on boarding. My reviews reflect the honest experiences of pet parents who have chosen to share feedback voluntarily. I do not purchase reviews, request fake reviews, offer discounts, give free services, provide gifts, or offer incentives in exchange for reviews, referrals, tips, or positive feedback. Building a reputation based on genuine client experiences takes time. Many pet parents, including recurring clients, request my services regularly without leaving reviews, which is very common on the platform. For that reason, I do not measure the quality of my care only by the number of reviews, but by the trust, consistency, communication, safety, and returning relationships built over time. I believe reviews should come from real experiences, not pressure or incentives. Pet parents are always welcome to leave a review if they feel called to do so, but there is never any expectation or obligation. If anyone impersonating me ever contacts you asking for reviews, referrals, tips, payments, discounts, gifts, or incentives outside the platform, please report or ignore it, as it would not be from me. XXIV. FINAL NOTE I invite you to take your time reviewing the information provided here, and please feel free to reach out with any questions. Before booking, please make sure you have read, understood, and accepted the structure of my work, including my boarding setup, schedule, safety practices, dog-space arrangements, Meet & Greet policy, trial-stay and daycare policy, feeding routine, update rhythm, and terms and conditions. If everything described here sounds like the right fit for you and your dog, please submit your boarding request after reviewing and accepting the information above. We can continue the conversation through messaging and take the next steps from there. Thank you for considering The Boarding Adventure at The Pet Chalet. I look forward to meeting you and your dog soon. Much Love, Mia XXV. FAQ ● Do you require Meet & Greets? Please see Section VII. MEET & GREETS. This section explains when Meet & Greets are available, why they are scheduled only with confirmed bookings, whether phone or video calls are offered, whether you can see the space before booking, and what happens if you book, meet, and decide it is not the right fit. ● Do you board more than one dog at a time? Please see Section VI. STRUCTURED DOG SPACES, GATES & SOCIALIZATION. This section explains that I care for more than one dog at a time, especially during weekends, holidays, and high seasons. It also explains how I use gates, personal spaces, supervision, compatibility, and structured separation. ● How many dogs may be boarding during my dog’s stay? Please see Section VI. STRUCTURED DOG SPACES, GATES & SOCIALIZATION. This section explains my regular and high-season capacity, why boarding numbers are dynamic, and why parents should always assume that other dogs may be boarding during their dog’s stay. ● What kind of dogs may be boarding? Please see Section VI. STRUCTURED DOG SPACES, GATES & SOCIALIZATION and Section XXI. DOG BREEDS & SPECIAL NEEDS EXPERIENCE. These sections explain that I may care for dogs of different sizes, breeds, ages, personalities, temperaments, and needs. My focus is on temperament, safety, comfort, behavior, energy, feeding needs, rest needs, and compatibility. ● How do you separate the dogs? Please see Section VI. STRUCTURED DOG SPACES, GATES & SOCIALIZATION. This section explains how I arrange the living room boarding area, how gated spaces are used, when dogs are separated, when crates may be used, and why dogs are not automatically mixed together. ● Do you offer solo boarding? Please see Section VI. STRUCTURED DOG SPACES, GATES & SOCIALIZATION. This section explains that solo boarding cannot be guaranteed, reserved, or offered as a service condition, even for an additional fee. ● What time can I drop off or pick up my dog? Please see Section V. SCHEDULE, AVAILABILITY, DROP-OFF & PICK-UP WINDOWS. This section explains weekday and weekend windows, my weekday unavailable work window, the 30-minute arrival window requirement, and what to do if you are running late. ● Do you offer trial stays? Please see Section VIII. TRIAL STAYS, DAYCARE & 24-HOUR BOARDING STRUCTURE. This section explains that I do not offer trial stays, short trial visits, few-hour test stays, casual acclimation visits, or brief home visits before boarding. ● Do you offer daycare? Please see Section VIII. TRIAL STAYS, DAYCARE & 24-HOUR BOARDING STRUCTURE. This section explains that I provide boarding services only, charged through Rover according to Rover’s 24-hour boarding cycle, and that I do not offer daycare or short daytime stays. ● How many potty breaks do dogs receive? Please see Section X. POTTY BREAKS, WALKS & EXERCISE. This section explains the usual three daily potty breaks, the approximate timing, walking rhythm, pack-walk compatibility, poop bags, and safety gear expectations. ● When do dogs eat? Please see Section XI. FEEDING, WATER & DIGESTION. This section explains the shared boarding feeding schedule, breakfast, mid-day feeding when needed, dinner, water access, free-feeding limitations, and strict feeding-schedule considerations. ● Will I receive photos and updates? Please see Section XIII. PHOTOS AND DAILY UPDATES. This section explains that updates are sent at least three times per day, usually after breakfast, after the mid-day potty break, and after dinner or bedtime routine. ● What should I pack for boarding? Please see Section XVI. FRIENDLY BOARDING CHECKLIST. This section includes food, bowls, collar, harness, leash, treats, toys, poop bags, bedding, crate when applicable, medication, calming support, and other comfort or care items. ● What information do you need before boarding? Please see Section XV. IMPORTANT INFORMATION NEEDED BEFORE BOARDING. This section explains emergency contacts, veterinarian information, after-hours emergency hospital information, feeding instructions, medications, behavioral needs, medical needs, anxiety, barking, house training, aggression history, and tracker information. ● What if my dog has anxiety, reactivity, barking, house-training issues, medical conditions, or destructive behavior? Please see Section XXII. TERMS, SAFETY CONDITIONS & BOARDING FIT. This section explains the conditions that may affect whether my home-boarding setup is the right fit, including house training, separation anxiety, reactivity, contagious illness, parasites, barking, property damage, belongings, and fireworks.