Starting off with her profile inaccuracies: 1) didn't seem like she had a lot of experience watching pets despite her profile stating she has worked her entire career with pets 2) was not able to care for my pet during stressful circumstances 3) she is not home most of the time she was caring for our pet, her profile doesn't say that anywhere 4) she does have a dog - her profile says she does not have a dog She seems nice when you meet her but, I don't think she is prepared to take care of other ppls pets. We told her that our dog had separation anxiety, she assured us that she would be able to work with our dog and take care of her and that she had prior experience with animals with separation anxiety. She called us while we were traveling, and told us our pet pushed her front door open letting her dog out. I personally went into the apt., that is not possible unless you are on the outside of the apt. Also our dog has NEVER been able to open or push a door open, she told us that we needed to get our dog early and that she could not care for her. We were left stranded while out of town, I was able to find a trusted friend that last minute saved the day. When Melissa dropped off our dog, she said "good luck this dog is a handful". We have had several ppl watch our dog, we have NEVER received this feedback. She goes to doggy daycare regularly, we have never been asked to pick our dog up or that she could not return for being out of control or being to much. On top of all of that Melissa tried to charge us for the stay, despite her cancelling on us early. I had to call Rover several times to rectify the situation. I have never been in such a stressful helpless situation, I would never feel comfortable leaving any animal with her. Melissa is nice unfortunately, there were a lot of things from her profile that were not exactly accurate.

Melissa communicated well and was flexible with our last minute travel changes. She suggested a meet and greet before, which we appreciated. Our dogs got along well with her small dog Bean. She sent us text updates and photos. We felt comfortable leaving our dogs with her and plan to board with her again in the future.