My golden retriever thinks Melanie is better than biscuits! And I agree. I have known her for 17 years, and I can't think of anyone more competent or caring with animals. I've seen her consistently provide exceptional care for dogs, cats, and horses including senior animals who have special needs, and she always goes above and beyond to meet all their needs and make sure they feel safe and loved. Melanie is like a magnet - whenever she walks in, the animals are drawn to her immediately because she is so genuinely delighted to see them. She is also a delightful person who will sweetly send you updates and photos of your pet!