Unfortunately, this was a very stressful experience. I was asked to collect my dog, Zoe, shortly after drop-off with almost no explanation—only a brief message stating that she had “growled.” There was no phone call, no discussion, and no attempt to provide context or work through the situation. Zoe is a large, vocal dog and sometimes “talks,” which can be mistaken for growling by those unfamiliar with this behaviour. When I arrived, she was calm and quiet, while another dog on the premises was barking loudly throughout. Prior to the booking, the sitter met Zoe in person and observed her vocal behaviour, including her growling/talking, and explicitly stated that she was fine with it and comfortable handling her. Despite this, the booking was ended abruptly without discussion. The lack of communication and inconsistency between what was agreed beforehand and what happened on the day caused unnecessary stress and concern. I would not book again and would advise other owners of similar dogs to proceed with caution.

⭐️ Fantastic Care and Professionalism! ⭐️ Melani is the ideal sitter and we couldn't be happier with her service! Our Coco had a wonderful week with her and returned home happy and relaxed.🐶 Melani is incredibly caring, highly professional, and kept us updated constantly with lovely photos and messages. Her home and her whole family provide Coco with a safe and loving environment – it gave us absolute peace of mind during our trip.✈️ ​We highly recommend Melani! We will definitely be using her services again. Thank you for giving Coco such a joyful week! 👌🤝🐶