McKenzie has been great! She’s very responsive and went out of her way to help me out with my pups. 10/10 would book again!

If I could, I wouldn't even give it 1 star. My experience with McKenzie was disappointing. She was scheduled to care for my dog from 4:00 pm to 11:00 pm. At 4:00 pm, I informed her that I would be arriving later, and at that point she mentioned she had a prior commitment at 7:00 pm and would leave my dog with her roommate -who, by the way, I've never met. This made me very uncomfortable, as I specifically chose McKenzie based on her experience. However, I had no alternative at the time since I needed to attend my daughter’s graduation. During the time my dog was in her care, I did not receive any photos or updates, which is typically expected from Rover sitters. I decided to pick up my dog earlier than planned, and when I notified her that I was on my way, she did not respond. When I called, she said she would bring my dog out in two seconds, but it appeared she was not even at home. This raised serious concerns about whether my dog was properly supervised. Additionally, I was very bothered by the tone of her message when she informed me about leaving my dog with someone else, saying, “I’m sorry it’s been hectic haha.” I did not find the situation appropriate or amusing. Overall, I found McKenzie to be unprofessional and unreliable, and I would not recommend her services.