4.8

Easy to contact and arrange meet up a few days before leaving; not to recommend last minute booking. Maurina took notes of verbal instructions and asked important questions. She followed through with just as requested. Maurina understands cat needs. She used good judgement, and was a pleasure to meet.

Excellent service!

To be honest, I'm disappointed with my experience. I don't like leaving negative reviews, but I feel it's important to provide honest feedback. I don't believe this sitter was particularly comfortable with cats. Some of the photos she sent actually concerned me, as my cats appeared stressed or unwell in several of them. She also allowed my cats onto the kitchen counter, which is not acceptable in my home. Additionally, she sent photos showing rugs and their harnesses knocked off counters and out of place. I had to point out that things had fallen and needed to be picked up before they were even addressed. When I returned home, the harnesses were still left in front of the door. Caring for my cats is a very straightforward job. They have an automatic litter box, automatic water fountain, and automatic feeder, so daily responsibilities are minimal - wet food, a treat, and try to get them to play. Unfortunately, the lack of attention to detail and effort was noticeable. I've used Rover before and had wonderful experiences with cat sitters who kept me updated with thoughtful messages, photos of my cats enjoying treats, playing with toys, giving me their arrival and departure notifications, and observations that helped put my mind at ease while I was away. Unfortunately, that was not the experience I received this time. Communication was sparse, and I felt like I was hearing very little from someone who was regularly entering my home and caring for pets that are incredibly important to me. The daily updates felt generic and lacked the level of care, engagement, and reassurance I was expecting.

Maurina was wonderful with my dogs and so punctual. They loved spending time with her and if needed again I would definitely rebook her.