This was my very first rover experience! I needed someone to drop in and check on my kitties for 2 weeks. I was nervous and hesitant to use Rover initially as an option. I found MJ and she helped put my mind at ease. (Her name is Mary but she goes by MJ.) Let me tell you MJ did a phenomenal job watching not only my kitties but my home! When I first met her she was very kind, sweet, professional, respectful, and asked all the right questions. I could tell she had a big heart for animals and that I could trust them in her hands. She was always on time, quick to respond back in a timely manner, flexible, consistent with any updates, sent me really cute, frame worthy pictures, and most importantly made sure they were safe, loved, and cared for! This all confirmed and reassured me that this was a great choice for them. I know my kitties were very happy and pleased with her as much as I was. As I mentioned before, she gave them love and attention when I couldn't, let them get some (allowed) outdoor time, always left them with fresh litter boxes, she topped off their food and water dispensers when needed, and made them their favorite nightly num-nums (wet food). She also went above and beyond and helped feed my fishies when I couldn't find their timed food dispenser.. AND she even watered my plants the best she could even though she was worried and unsure how much water to give them. Well, I will say they all looked happy to me, so I'm sure they were appreciative as well. All in all the whole experience was a 10/10 and would definitey recommend using her services! Thank you so much MJ for everything!