4.9

Marli is always responsive, professional and caring. She’s awesome

Marlita is great! Always gives daily updates and truly cares for your pet.

Marli is dependable, kind and so great with our pup!

I booked Marlita for an overnight stay with my dog, Bella. Since this was my first time using her as a sitter, we did a meet-and-greet beforehand and everything seemed fine. On the day of the booking, Marlita arrived around 1 PM, stayed for about an hour, and took Bella on what appeared to be a very short walk. She then left and returned around 7:30 PM for another brief visit and quick walk before leaving again. By 10:30 PM, I noticed she still had not returned for the overnight stay. I reached out via text with no response, and when I called around 11 PM, it went straight to voicemail. At that point, I was unsure whether she was coming back at all, so I had to contact a family friend to step in and take care of Bella. Marlita finally responded at 12:57 AM saying she didn’t know that Bella couldn’t be left alone for more than two hours, which wasn’t really the point. I was very disappointed by the lack of communication and reliability throughout the booking. If I am paying for overnight care, I expect the sitter to actually stay overnight or, at the very least, maintain clear and timely communication. Afterward, I requested a refund for the night, and Marlita told me she would reach out to Rover regarding it. Since then, I have not received any follow-up or response, which unfortunately seems to be another example of the same lack of communication.

Great communication

Reliable and trustworthy sitter to take care of your pets!! You will get top 10 photos as an added bonus.