I’ve given 3 stars as Most visits were completed as instructed with zero issues. One visit was cut short and sitter was very combative when a PARTIAL refund for the 1 unfinished visit was requested. Communication was not professional. This interaction is what resulted in a less than satisfactory experience. Would have been ok to request Marilee as a sitter again but the lack of professionalism in communication regarding the time a full hour visit was completed was not acceptable nor expected when I originally reached out regarding this visit. The sitter felt entitled to full payment on the full hour visit though they were not there for even half an hour. While I understand it isn’t much money, it was the principle of the fact that work was being charged but not completed. I paid nearly $300 for six 1 hour visits. To expect each visit to be completed felt like a very normal expectation after spending hundreds of dollars for very little time.

Best pet care I have ever experienced, starting from the moment we met. Thank you Marilee for your unparalleled care and flexibility, it made all the difference!