Mackenzie did a great job caring for my dog! She communicated well with me and handled my dog’s post procedure meds.

I'm really struggling with how to leave this review. We met with Mackenzie twice before leaving our dogs with her and everything seemed to go really well. Our dogs were very comfortable with her which made us extremely comfortable with leaving them in her care. She sent daily picture updates and let us know that everything was going well. However once we returned home, we were left really confused. Very clearly one of our pets had been extremely sick at some point. This was never mentioned to us in our daily updates and the only reason we know is because of the state in which our home was left. I reached out to Mackenzie to see what happened and was told that she was very sorry, that a dog had been sick and she thought she cleaned this up. When I asked for more information, I didn't get a reply. We had to wash all our bedding, bedframe, dog beds, window curtains, walls, baseboards, dresser, flooring (that is now lifting because the mess was left clearly for days) and throw out our area rug. Obviously a pet being sick is out of someone's control but not cleaning properly causing house damage or being informed of this so we could do something or contact anyone to help is what we are upset about. It's very unfortunate because Mackenzie did seem like a very sweet girl and I can understand overwhelming dealing with a sick pet can be but this situation should have been handled much differently.