Dang. I really hate having to leave bad reviews but I feel it's necessary. I fully discussed my requests ahead of booking, mainly time in the kennel. My dog is still a puppy and I asked that he be left in the kennel no more than 4 hours. This was agreed upon and seemed fine. The first day the I flew out it was 7 hours and she only arrived once I mentioned my neighbors were concerned she wasn't there yet. Then I asked that he please be kept in the room at night, I installed a gate if she didn't want the door closed to make it as comfortable as possible. He was left to roam the house all night alone. Again he is a puppy and this can be dangerous for obvious reasons. The next day, he was in his kennel for almost 8 hours. I messaged on the app and didn't get a response for nearly an hour so I just hired someone else (off rover thankfully). Honestly at this point with no communication and being gone so long how am I to know if she's even coming back? I was polite, no hard feelings things just aren't working out the way I or my pet needed them to. Now I am being charged $233 for two nights when the entire 6 night booking was $336. Part of this is on Rover. There is a cancellation fee but why am I the one being penalized. I would have much preferred to not have to stress about the well-being of my pet and go through this, have to find someone else from so far away.

Lydia is a sweetheart! My girls absolutely adored her, and she was so good with them. My labs are really large puppies, and she was patient with them and played with them daily to get their energy out. She followed my directions, was excellent at keeping in touch and sending photos, and took care of our home, as well. We will definitely be asking miss Lydia to come back!