I appreciated Lydia’s willingness to do a meet-and-greet, and she came across as friendly, responsible, and punctual. However, a few important issues came up that I wish had gone differently. Someone I hadn’t met entered my home using the access code very late at night, which made me uncomfortable. I hadn’t explicitly stated no guests, but I assumed not inviting others into someone else’s home was commonly understood. More concerning, my dog was left alone for about 10 hours one day—beyond the 6–7 hour limit I had clearly discussed—and she would have missed her usual dinnertime. While nothing major went wrong and Lydia was very apologetic and respectful of my wish for the visitor to leave the next morning, I was left with some concerns about judgment. Lastly, I didn’t feel the level of attentiveness and communication I’ve come to expect from a Rover sitter—I only received one update with two photos over several days.

We were happy at the level of care given our senior dog Bo by Lydia and her brother. They treated him like one of their own. Our house was left in very good condition.