4.8

Andrea was great! Even though it was last minute, she was very accommodating!

Laylah was amazing! Norman loved being with her and her partner. He was immediately comfortable and didn't even look back when he dropped him off 😢, too excited to go on a new adventure.

My husband's thoughts on Laylah's care, which I think sums up our experience- "Not once during the entire 5 days that my cats stayed with her did she reach out or initiate contact, only once sending one photo and one couple second long video for the entire stay. Let’s jump back a little first though. Laylah knew that she was watching our cats and had responsibilities to tend to in her life and decided that her boyfriend, someone that I feel well appointed with now because I heard more about him during our trip than I did our own cats, and her needed to go to the pumpkin patch. In order to accommodate her poor planning we dropped the cats off at 10:30 at night. Laylah and her boyfriend came out the door, closed it behind them, and met us as we were getting out of the car. Her boyfriend kept rearranging things as they came out of the car so that he and Laylah could carry all of it inside alone while being very dismissive and not wanting to let us into their home. Naively we didn’t look into it much in the moment and figured it was late and we all wanted to get to bed. Once we finally heard from Laylah, after reaching out the next morning, she let us know how much the cats loved cuddling her boyfriend. Days later after contacting Laylah again she informed us that even though she had advertised her ability to give oral medication that she had failed to give our cat even one dose, multiple days into his stay. BECAUSE SHE HAD ACRYLIC NAILS ON, no mention on if her boyfriend had/was able to take up that task. Finally the morning of the day to pick them up comes and I’m just so ready to have them back and be done with this entire ordeal. We’re standing in Texas, dealing with airport stress when she texts us that her boyfriend LOVES our cats SO MUCH that he wants us to accommodate our lives for him so that he can spend more time with them. My wife said no obviously and let Laylah know that we would be there in an hour and a half. My heart sank and I had the biggest pit in the stomach for the next few hours. My wife let Laylah know when we were 10 minutes away as a heads up to start getting everything ready. Once we finally reached their apartment I knocked on the door and waited a few minutes. I tried the door bell and waited a few minutes. I tried the ring camera and waited a few minutes. I banged on the door as loud as I could and waited a few minutes. No answer the entire time. My wife is sending messages on rover and not receiving and replies, she tries to call Laylah and the rover phone number provided gave an out of service message. We waited outside for over 10 minutes with no idea what was happening. Finally Laylah answered her messages and let us know that she was at work, something she had failed to mention the entire morning, and that her boyfriend was asleep but was going to get up. We still waited another 10 minutes before the front door opened and the boyfriend, who was not hired to watch my cats, came out with an empty carrier and my cat just in his arms. He said “I’m having a little bit of trouble getting them together” to which I let him know that in our past rover experience sitters have always answered their doors and let us inside to help get a hold of our own cats. This seemed like a mind blowing concept to him. I got my cat in the carrier and invited myself inside because our other cat is much more skittish and harder to get into a carrier. I really enjoyed our vacation and am very happy that we were able to celebrate my wife’s birthday with her family but if I had seen the inside of that apartment before we left I would’ve canceled everything and stayed home. Laylah lives in the most disgusting home I have seen in a VERY LONG TIME. The floors were piled so high with random junk that you had to use pathways to get through their house. While inside of their absolutely filthy bedroom I saw another cat. Laylah had no listed pet cat and I don’t know if you’re allowed to double book sittings but I assume that that is what she was doing based on all of the random items belonging to the other cat that the boyfriend kept trying to bring me over the next 10 minutes. No one else has ever double booked while watching our cats and to do so without saying anything is extremely disrespectful. Laylah is exceedingly bad at the simple task of watching pets and if you love yours I would avoid her at ALL COSTS." Suffice to say we will not be returning our cats to her care. We opted to try her out because our normal sitter, who we also met through rover and love, was over an hour drive out of the way. In the future we will simply take the inconvenience over the trouble we went through with trying someone new.

Laylah was so great with our dog! We felt great leaving him with her, because it was clear he was loved and well taken care of. When we dropped him off for his second stay with Laylah, he was so excited to see her again.

Laylah took such good care of our Georgie!

My dogs came back fine, looks like they had a good time!