Communication with Ksenia before the boarding was excellent, and initially I felt very comfortable leaving my dog, Ev, in her care. She arrived on time to pick him up and seemed knowledgeable and capable. On the first morning, she also sent sweet photos of Ev playing with her dog. Unfortunately, communication then dropped off. At the end of the boarding, Ksenia was supposed to transfer Ev to a friend who would care for him for two additional nights. She did not contact me that morning to confirm the handoff or let me know that Ev had arrived safely. After my friend confirmed receiving him, I messaged Ksenia to ask how his stay had gone, but she did not respond. I subsequently sent six more messages over the course of the next couple of days and received no reply. When my friend later returned Ev to me, she told me that he had arrived covered in dried urine and smelled extremely strongly. His travel crate and blankets were also soaked in urine, and he was unusually skittish despite already knowing her. Ev does not normally urinate in his crate, so his condition raised serious concerns for both of us about how long he may have been confined and what occurred during his stay. I initially waited to post this review because Ksenia had been responsive beforehand, and I was concerned that something might have happened to prevent her from replying. However, after several unanswered messages and no explanation for Ev’s condition, I cannot recommend her. The lack of communication at the handoff and her continued failure to respond to concerns about my dog’s welfare were deeply upsetting.

Ksenia was amazing. Nova can get anxious when she is first staying at new places and she felt comfortable with Ksenia and her dog right away. She had a great time and left me feeling confident that Nova has a go-to for boarding with Ksenia while I am away.