Initially, upon meeting Kristina, she was welcoming, friendly, and kind. This review is not written to be mean or degrading, but to honestly reflect my personal experience. I have used Rover consistently for over a year and have had positive experiences with sitters. Due to the holiday and short-notice booking, I booked with Kristina instead of our usual sitter. Kristina did offer a meet and greet, which I was unable to attend due to scheduling. I take responsibility for that and have learned not to skip this step again. Upon arrival at her home, I noticed there were numerous animals on the property, including cats and other livestock. This was not something I was aware of prior to booking. During my dog’s stay, communication was extremely limited. I had to initiate every check-in. Although I requested photos and videos throughout his stay, I only received photos on the first day and none afterward despite multiple assurances they would be sent. In one photo, the outdoor play area appeared to be covered in piles of dog waste, which was concerning. I was informed that another dog chewed through my dog’s harness and was told it would be replaced. This did not happen. When I picked my dog up, he was wearing a makeshift harness covered in cat fur, despite me disclosing a cat allergy. When I arrived for pickup, my dog had been left alone on the front porch because kristina stated she was called into work last minute. My dog was extremely dirty, visibly stressed, and confused. There was no in-person handoff. Throughout our communication, concerns were met defensively, and blame was placed on my dog rather than accountability being taken. Additionally, my dog returned home with leftover food, despite me measuring and packing the exact amount for his stay. Upon returning home, he consumed his food and water immediately, which is not typical for him and raised concerns that he may not have been fed consistently. As a result of this stay, I have had to schedule both a grooming appointment and a veterinary visit. This experience was extremely distressing and not what I expected from a five-star sitter. I am sharing this so other pet owners can make informed decisions.

First time I ever boarded my pup. It was a great experience. Kristina was excellent. She showed much kindness and concern of whatever Quigley may need. I really appreciated the "meet n greet" beforehand. She kept me appraised of his stay while I was gone. Upon returning Quigley showed all the signs of being well cared for and loved. He absolutely came back home "dog gone tired". I will definitely be using her service again. Highly recommend.