Our experience was not good. We booked Kristina on short notice because our usual Boarding host got closed down for unknown reasons. We offered a meet & greet since our dog has anxiety issues, but was declined. Days leading up to the scheduled date, we continued to discuss everything so that both sides were comfortable as at this point we were no longer in the area (on vacation). Our Son dropped off our dog for his 5 day stay, staying there for the transition for 5 min until he was told everything was all set. Less then 20 min later we were called to retrieve our pet because of suspicious activity and host wasn’t comfortable. We sent our son back to retrieve our pet, and he did with no issues. Once picked up, host charged us for 3 nights at a higher rate and said it was because of a cancellation policy. We didn’t cancel anything, she had our pet for 20 min then charged us over $200 for it. We have an investigation going thru Rover. We did reach out to sitter to discuss refund as 20 min was basically nothing and we would drop the matter, she refused. We hope others do not fall into this situation. We were very fortunate that our Son was around, but our pet had to spend the next 5 days without much attention as we were away and our son had to work.

Kristina E. cancelled a booking 1 day before it was scheduled to begin.