Every pet has their quirks so it’s important to have fully transparent communication with my clients. I will always encourage a meeting with the clients and pets prior to the job starting, as I believe it’s best to get familiar with the pets and their home. I often request to visit at the time I’d normally visit while the client is away, because I want to see the walking/feeding/crating routine in its fullness. I ask a lot of questions and take notes to make sure we’re on the same page. I also request the clients to leave me their contact info, vet’s info, and an emergency contact’s info to make sure I can be prepared for any emergencies that may arise. I encourage clients to ask any questions they have, even if it seems silly. Likewise, if I have any questions, I will ask them instead of guessing. I often send pictures and updates throughout the stay. I stay off my phone as much as possible to be alert and cautious. I take care of your pets the way I’d want someone to take care of mine.