Kelli was able to watch our dog on short notice, which we really appreciated. She did well with our German Shepherd, who can be stand-offish until she gets comfortable, and was patient in helping her adjust. Our dog has more involved care needs than a typical dog due to health conditions, including a specialized feeding routine and daily medications. Kelli was willing to take that on and follow through which gave us peace of mind knowing she was attentive to those details. We also appreciated how she handled an unexpected situation during a power outage. The resulting beeping in the house caused stress for Callie, and Kelli responded quickly by comforting her and reaching out right away for guidance on how to resolve it. However, we found communication to be inconsistent. We typically expect daily updates and photos from our sitters, but during this week-long stay, we only received photos twice and often had to initiate contact ourselves for updates. For pet owners who value proactive communication, this is an important consideration. While Kelli is very capable with complex care, consistent daily check-ins would have greatly improved our experience.

Absolutely wonderful, kind and professional! Did a fantastic job with Ash and Picachu!