Pros: Keka responded within 3-5 hours both times I messaged her regarding my pet. She also kept my dog alive and did not lose her. Cons: Dropoff of my pet was a bit odd. I brought a bag of my pet’s stuff including her bed. Keka came outside barefoot in cold weather and shut the door behind her. I asked where I should put my pet’s stuff and she gestured to the dirt next to her bushes by the front door. Odd. We feed our dog raw and I asked if she wanted me to show her the amount as well as how to store the food in her thawing tubs and she asked “do you have a video you can send me?” When I asked if I should come inside to show her. I’ve never been to a Rover who didn’t allow me to see where my pet would stay. When we picked up our dog she was also waiting outside - she did not want me to look inside her home. I was going to leave no review and just not act as a repeat customer but when I came home I saw we had 6 meals’ worth of raw food left as well as 8 plates. I bring exact amounts of food as well as paper plates (as I don’t want to burden the rover with dishes because my dog eats raw). In addition to severely underfeeding my dog the one warning I had was that my dog would eat grass and plants if left unsupervised. My dog immediately pooped in our yard within an hour of bringing her home and she had a large dingleberry full of grass stuck to her after she pooped. The icing on the cake is that she lost our dog’s special harness and just told us when we went to pick her up. Besides underfeeding my dog and the poop filled with grass my dog seemed to be in high spirits when we picked her up so I anticipate no permanent damage. Keka is fast at responding if you inquire about your pet and is present during pickup and drop off. I’d recommend her if you portion out exact meals and make it easy to keep track of feedings. She was pleasant in other aspects I was just upset that our dog came back with so many meals (when we should have received zero leftovers). The not viewing her living space, lack of monitoring when being let outside, and lost harness were not major issues.

My furry daughter was in good care by keka. Thank you for taking care of my Donna :)