3.7

I really hate leaving this review. I generally am a pretty understanding person. We hired Kathryn to walk our dog so he'd have his energy out on days he didn't have daycare. We are in the middle of the pacific ocean and had multiple people to care for him while we were gone. He's a husky so he does need lots of care. The first walks were to make sure they were good together. Kathryn was about 20 minutes late to the meet and greet. Totally understandable, since she has other clients. She was late to the first walk by about an hour and did not walk him the full hour we paid for. She stamped the time for 40 minutes but I have cameras and she was only there for 35. But I totally get our dog may have been nervous and she needed to warm him up to her. We just asked that she walk him what we paid for next time. She was 2 hours late the time after that but did walk him his full hour. She said she had car trouble, totally fine as long as she got to him. The time we needed her were these last 2 walks. Which she no call no showed. I checked cameras, I tried reaching out, I called rover and they tried reaching out.. nothing. My dog was alone for over 12 hours both days because she never showed up. I tried giving the benefit of the doubt but I can only have so much patience. He was so wound up that it caused problems at his daycare and I fully believe this could have been avoided if she had shown up or at least reached out to make other plans. He's a husky and relies on routine. Since I'm on an island in the middle of the ocean, my hands are tied and I'm so frustrated. I did get a partial refund but to be honest I am still floored that she hasn't reached out to at least explain the situation. This put my dog in danger, has caused him to get into trouble at his daycare and I feel a bit helpless to the situation.

Kathryn is great with my cats, they adore her and you can tell she really cares about their well-being

My doodles love Kathryn! She is so good with them and will either take them for walks or over to the dog park which they thoroughly enjoy. So far she has been a godsend! Very good communications and always timely (I am tipping in cash)

Kathryn is super reliable and very loving and caring towards all animals. She is very enthusiastic about animals and will always do whatever she can to make sure the pets are happy.