4.9

Katelyn D. cancelled a booking after the stay began.

Fantastic experience! I had to catch a last minute flight and my sister recommended Rover to make sure my cat was taken care of. Katelyn did an excellent job making sure Tiger King was played with, had water and food, and sent me pictures so I had peace of mind while in another state. 10/10 would recommend and I will definitely be using again when I travel

Katelyn did provide the requested services, she just decided to do it on her own schedule rather than the times I had selected for the visits. The last visit I asked her to be on time (well in advance that morning) and she was still a couple hours late. Then she never replied to my messages asking about the timing of the visits. She’d check in and periodically sit in the car a few minutes before she went in, or check in for the visit before she arrived. Only one visit was shorter than scheduled that I noticed, but time might’ve been made up on another visit. First experience with Rover, and while the visits were technically completed, I’m not thrilled with how the services were rendered. No point in selecting a time for her to come if she’s not going to follow it and no point trying to get clarification if she’s not going to reply. I wasn’t going to request a refund. Just open communication so I had a a better understanding of her services if I were to use her in the future. The lack of communication confirmed I will not use Katelyn again.

If you go with Katelyn, I would strongly recommend clarifying what Katelyn means if she asks whether your scheduled drop-in times are flexible. I had originally scheduled my drop-in visits for 5 PM, but Katelyn asked if the times were flexible. Unfortunately, I didn’t think to ask what that meant or how much flexibility she needed, which I take responsibility for. On the first day, she arrived at 3 PM while I was still home. The following evening, she didn’t arrive until 10 PM, then around 9 PM on Saturday, and finally 8 PM on Sunday. By Sunday evening, the visit was no longer necessary, so I essentially paid for a service I didn’t need at that point. Beyond the scheduling issues, I was disappointed with the overall experience. Katelyn did not come across as particularly friendly or engaging with my cats, and communication was very limited throughout the booking. My biggest concern was returning home to find my cats’ water fountain displaying a red light and no longer circulating water. This left me worried about whether they had adequate access to water while I was away. I normally use another wonderful sitter I found through this app, but unfortunately, she was unavailable, so I decided to give someone new a chance. Overall, this experience was disappointing, especially when trusting someone to care for my pets while I’m away. I understand that schedules sometimes need flexibility, but I believe communication, reliability, and genuine attentiveness to the animals are essential when providing pet care. Unfortunately, I will not be booking with Katelyn again.

My first time using Rover and I’m overall happy with the services. Our cat Tito seemed to like Katelyn and we noticed a big difference in having someone check on him every day (versus every other day from a coworker in the past). When we got back from our trip, Tito was content and not mad at us for leaving. Katelyn also watered our plants for us without an additional charge so we’re leaving a tip for that. The plants look a little sad but we’re fully aware that the Texas heat has been brutal. There were some minor inconveniences: 1. it was difficult to schedule a meet and greet because of slow responses, sometimes it would take a couple days for a response. 2. We returned at 5am and she forgot to put the key under the mat. Thankfully we had another set in our suitcase. 3. There was cat litter tracked all over the apartment. I don’t think my husband specified to sweep up the cat litter during the meet & greet but he did leave the broom next to the litter box and I had also written this in the instructions for care. Overall, Katelyn did a good job with Tito and we’re very grateful

Katelyn was a great sitter! Excellent communication- I didnt ever have to worry about my critters. She followed did every single little thing on my pet guide and took pics every visit ❤️. We will book her again 5 stars - thank you so much Katelyn.