I have written a review for Kaitlyn before (5 stars) because before all of the excuses that are given as to why she’s late or why she doesn’t have pictures of my dog, everything is okay. I brushed off the excuses in the beginning of her watching my dog because I figured maybe she’s juggling a lot and can’t handle this very well. To be as brief as possible, she could not give me pictures of my dog that I requested many times of her proof that she actually went over, and she used pictures from a previous stay instead. Seeing that on top of the excuses every weekend made me realize I just might have been scammed for the past 2 months. On top of that, her boyfriend would come over and I never gave her permission nor did she ask if he could come over. Whether I have been scammed or she is just super unorganized and unable to handle the responsibility of taking care of my dog, is yet to be found out. Most importantly, I will never be requesting her again.

I do not believe this individual came to my house for drop in visits every time she was scheduled to be there. I received pictures from previous dates she was in my house and not from current dates she was supposed to be providing the services. There were also many questionable messages saying either her GPS was messed up and would record a time that was not accurate or her phone was dead. She also stated that when she didn't send pictures, that her boyfriend would have to send her the pictures first. I never gave her permission to bring her boyfriend into my home. I have lodged a complaint through Rover.com. they will be investigating.