Kaitlyn has been very good with our puppy, letting her outside to go to the bathroom and then play with her and reward for positive behavior (her experience as a dog trainer and vet tech is a bonus!) She updates us at each visit with pictures of our puppy and gives updates on how the drop in visits went. The only reason for 4/5 stars was because there was a scheduling issue where she forgot to cancel with us on a day she wasnt able to make it last minute and the puppy went longer than usual without a potty break (although ended being fine once we got home). However, she was very apologetic about her mistake, promised to not have it happen again, and offered a discount on some of the future visits to remedy her mistake. I appreciate that she took responsibility and sought to correct it the best she could. She has been faithful on all the other visits so far, responds quickly to messages, is polite and professional and I understand that mistakes can happen on occasion so I have continued to use her and would recommend her to others!