5.0

It was my first time using this service. I had a last minute out of town work trip. Joseph did such an amazing job! His communication was on point!

Joseph was extremely professional and kept us informed at all times about our BFF Rocco! He was able to accommodate us last minute and Rocco enjoyed every minute of it! Thanks so much for taking care of him ☺️

Joseph is very reliable. Nice to have him as a regular sitter to drop in on my cat while I'm away.

5 stars as always! Gus loves staying with Joseph and friends!!!!

The dogs seemed to have a good time in Joseph's care. He sent photos regularly. He has two adorable little dogs as well. They seemed happy and clean when I picked them back up. While he was very nice and apologetic and granted a partial refund of our stay without being asked, a mistake was made with my dogs' eye medications. We met with Joseph for a meet and greet, explained the meds again in person, gave him a care sheet with written out instructions sent electronically, and had the instructions written on the storage box where all the medicines live. They are supposed to receive two different eye drops twice daily. My dogs ended up only receiving one eye drop as he thought the other eye drop was optional. When asked if they got BOTH eye drops, he said they had. I showed him that the other eye drop bottle was brand new and still sealed so that wouldn't be possible. Then he said that he misunderstood the instructions. Thankfully these eye drops aren't life saving medications like heart meds or diabetes meds, but the point is that he did not understand the instructions and that is a big deal when it comes to medications no matter what kind of medicine it is. Joseph apologized and seemed genuinely concerned about the dogs. I'm just leaving an honest review so that people know to be very very clear about medical needs to avoid confusion and mishandling. I do think he cares and strives to provide good care and unfortunately made a mistake, which anybody could do as we are all human. What is concerning is a lack of initiative to clarify the instructions if he was confused. It's also concerning that he didn't state the truth up front the first time when asked if he gave BOTH drops. I appreciate the gesture of a partial refund and taking responsibility for the mistake but it is not about the money at all. I would have rather had my dogs receive the complete care they were supposed to get daily. I'm not angry, but I am disappointed.

Exceptional! He is kind, thoughtful, and I will definitely will be using him again.