I had a mixed experience with this sitter. Communication was great from the start, and the first check-in went smoothly — she submitted the Rover card and gave a nice update about my cats. Unfortunately, the second check-in was missed due to a misunderstanding about the booking, and when she tried to come by, she was unable to access the apartment despite using the same code as before. I ended up having to make alternate arrangements for my cats that evening. When I returned home, I noticed some items had been moved around — including things in my bedroom — which left me feeling a bit uncomfortable. I appreciated that she refunded the two missed visits, but overall the experience left me with some concerns about boundaries and reliability. I hope with a bit more attention to booking details and professional boundaries, future clients have a smoother experience.

Jessica came to our rescue at the last minute and was fabulous. Will definitely use again!