I originally booked Jen because she had a bunch of great reviews and recurring customers so I thought it would be a good fit. She met with me prior to the visit so I could explain everything then I went on vacation. She came Saturday morning and gave the cats a scoop of food though no fresh water or treats as we’d discussed. I figured no big deal since it was the first day and they were probably fine. However, Sunday night came and I realized I hadn’t received a notification of a visit that day. I reached out to her to see if she was coming (as she was supposed to come every day) and I noticed my cats on the camera kept walking up to their food bowls but then walked away without eating because there was no food. She never responded and didn’t show up at all Sunday. I was luckily able to get a neighbor to check on the cats and give them food late that night. I proceeded to cancel the booking because there was zero communication from Jen and I was not comfortable having her watch them anymore. She showed up Monday morning though (don’t think the cancellation had officially gone through yet) and she gave them some treats this time but no additional food and zero fresh water. I messaged her while she was there that I’d cancelled the booking and she left but again, no responses from her. I honestly don’t know what happened but the lack of communication and scrambling to find someone to feed my cats while I was in another state was super stressful. I don’t usually leave negative reviews but felt this was important to share.

Jen did an amazing job! Highly recommend and will certainly use for future visits! Thank you!