We recently booked through Rover for the first time for last minute boarding for our dog, Eddie, due to being let down by someone else. Contacted Janet based on location and was impressed with her speedy and polite responses. She agreed to take Eddie for the 3 nights but was away on the run up to this so we were unfortunately unable to arrange a meet and greet. Eddie travelled by car to her address (something he is not used to as we don't have a car) and he was extremely anxious when he arrived at her home. He seemed to be settling OK and Janet sent me photographs of him in her garden but then a couple of hours into the boarding Janet contacted me to advise that Eddie was not getting on with another dog in her care and she felt she had no option but to cancel the boarding. This was a surprise to us as Eddie has boarded with other dogs before and we have never had any issues, the only thing we can think is that it may have been linked to the anxiety he had on arrival. We had no choice but to collect Eddie the evening before going away byt we were able to arrange an alternative ourselves. Eddie then stayed elsewhere with another dog present and they were fine together. We have however updated our Rover profile to state future boarding must not have other dogs at the same time to avoid any reoccurrence. I have rated 3 stars as a neutral review as the boarding could not be completed.

Janet looked after Rosie for a week in April. Rosie is a nervous dog but was at ease with Janet, who kept us up to date with photographs and videos of her stay.