James took great care of my puppy during her week of boarding. He was quick to respond to messages, gave me regular picture updates on how she was doing, and took her out on field trips. Arden came back happy and confident.

James was friendly, easy to communicate with before the stay, and it seemed like he genuinely enjoyed spending time with Henry and Clover. We received photos of him cuddling with them, and our newly adopted dog, who had been very shy about going potty with new people, was comfortable enough to go outside for him, which was reassuring. For context, we have two small dachshunds. Henry is 1.5 years old and still has some puppy energy, and Clover had only been with us for about two weeks. We explained that she was still adjusting to her new environment and relearning her potty routine, and we also made it clear that neither dog should be off leash because their recall isn't reliable and they may run, especially with someone they don't know well. Unfortunately, there were several issues during the stay. We had discussed receiving updates approximately every four hours, but we had to reach out each day to ask for updates rather than receiving them proactively. Clover's leash was also returned broken, and we never learned exactly how it happened. Most concerning were two separate safety incidents where our dogs got loose and ran into the street—one after drop-off and another just before pickup. During the second incident, Clover ran under a parked car, and my husband had to stop traffic and help coax her out. James apologized afterward and accepted responsibility for what happened, which we appreciated. Overall, James was kind and our dogs seemed comfortable with him, but because of the repeated safety incidents we would not feel comfortable booking with him again.