I’m very disappointed with the care Jadyn provided for my dog. My dog is about 10 years old and has urinary issues, so it’s essential that she goes out every 4–5 hours. I clearly explained this before the stay and also requested longer morning walks, followed by shorter ones later in the day. Unfortunately, these instructions were not followed. Over the 11-day stay, my dog was only given one 30-minute walk; the rest were extremely short—often just 3 to 10 minutes. Even more concerning, there were long gaps between potty breaks, sometimes 7–8 hours, and on one occasion over 12 hours overnight (last walk at 8 pm and not taken out again until after 9 am). This is completely unacceptable for a dog with medical needs. I have a Ring camera and was able to monitor the situation. There was even a time I had to ask my neighbor to check on my dog because the sitter was still sleeping late in the morning. Additionally, when Jadyn would leave for extended periods, she did not take the dog out immediately upon returning. As expected, my dog had accidents inside due to not being taken out properly. What made things worse was returning home to a dirty house and unclean floors, requiring me to clean and disinfect everything after my trip. I had trusted Jadyn, provided clear instructions, and even tipped her in advance with the intention of continuing to use her if things went well. I felt it was important to share my honest experience because her reviews were so positive and influenced my decision. Unfortunately, the level of care did not meet even basic expectations, especially given my dog’s specific needs. I cannot recommend her services based on this experience.

Jadyn was great! We will definitely be using her again!