We had had Tanglewood tickets for months so when we learned our new puppy was arriving a week prior, all of our regular sitters were already booked. I got on the Rover website and found someone with great recommendations. We were impressed with Jacqueline when she came to our house to meet Buster. Buster was obviously crazy about her and she was extremely comfortable with a puppy jumping and licking. He was on a very strict regimen for housebreaking and the timing was clearly written out with instructions. Within the first few hours of our trip, we received photos and a message that Buster had pooped on the floor "but no big deal." It was a big deal because, if she had followed the instructions we left her, it should not have happened. The next day, I texted Jacqueline that GPS had us arriving at 12:30 pm so she was forewarned and had an opportunity to get Buster ready for our return. We walked in the door and Buster was still in his crate when we arrived. By that time, he should have already been out for a walk and been fed. Jacqueline said they were running late. I let him out of his crate and Buster ran around (he was 18 weeks old) for less than a minute and pooped on the floor. That should not have happened if the instructions had been followed. When I walked over to clean up the poop, there was more poop on the floor that was hours older. I asked if he had been fed and, again, "we were running late. No." I fed him, he ate and then ran into the living room and peed on the floor. She acted as if it was unimportant. To us it was important. We were extremely disappointed and tried to be civil with her until she departed but we won't use her again.

Always feel at ease knowing Jackie is checking on our girl