I have booked her twice and will be booking her again in a few days. She is very good at communicating. I trust her with my precious baby.

I booked Hemei to walk my foster puppy (6 months old) in the middle of the day every weekday while I go to work. I would not book this walker again and cannot recommend her to other pet owners. What makes this especially disappointing is that the first two visits generally went well enough that I initially felt comfortable continuing to book her. However, looking back, there were already issues with punctuality and communication from the start. The first walk had originally been booked and confirmed for 11:30 AM on Monday, but before confirming the booking, she asked if she could instead come at 10:00 AM. Since I was home anyway for the meet-and-greet, I had no issue accommodating the change. However, she then arrived around 10:40 AM instead of the revised time. At the time I overlooked it because I was home and the timing was flexible, but in hindsight it was an early sign of reliability issues. On the second day, she was again a few minutes late but otherwise appeared attentive. She sent lots of pictures, followed my instructions about giving my puppy his lick mat in the crate afterward, and reassured me that he was calm and not barking in the crate. Because of those interactions, what happened the third day was completely unexpected. The first two walks (Mon/Tue) had been scheduled for 11:30 AM, but the remaining walks for the week were intentionally booked later in the day because I am working on gradually teaching my puppy to hold it longer so I can eventually return to full workdays with one midday walk. The updated schedule for the week was already clearly reflected in the Rover booking details (12PM Wed, 12:30PM Thu, 1PM Fri)- it was not something I suddenly changed. I also told her about this on the introductory walk in person. I proactively messaged on Wednesday acknowledging that it would be raining when she comes by and told her that I left towels by the door so my dog could still be walked and dried afterward. She reassured me not to worry, said she would check the weather before heading over, and did not indicate at any point that the rain might prevent her from coming or completing the scheduled walk. By 12:20 PM, I had not received any update that the walk had started, and I could still see my puppy sitting in his crate on my camera, so I reached out asking for an ETA. Only then did she inform me that she had not come by to walk him in the rain and she was waiting to see if the rain would stop. When I explained that my puppy could not comfortably hold it that long and asked whether she could take him out asap, she then said she had other commitments in her schedule and told me the earliest she could potentially arrive would be around 1:30 PM or later, despite having agreed in advance to the scheduled noon walk. She also said she did not have an umbrella or raincoat (as if dogs don't need to be walked in the rain). Because she failed to communicate this ahead of time, I had to abruptly leave work and rush home myself to take care of my puppy. What made the situation even more frustrating was that after saying she might come around 1:30, communication became extremely inconsistent while she still had my apartment key. Given the lack of communication throughout the afternoon, I honestly do not believe she would have shown up at 1:30 either. At that point I contacted Rover support multiple times because I was unable to get a clear update from her directly. Rover support also had difficulty reaching her or getting information from her. During my second call with Rover (after I had already spent a long time on hold), she finally arrived with my key. She stayed in the lobby instead of coming upstairs, handed me the key while looking at her phone, and left without apology or even basic acknowledgment of the situation. My puppy ended up sitting in his crate for 1.5 hours longer than expected because she failed to communicate her scheduling conflict ahead of time. If weather conditions or scheduling conflicts would prevent a walker from honoring an appointment, that should be communicated before the scheduled time, not after the pet owner is left scrambling for backup care. What made the situation significantly worse was the handling afterward. She described my requests for communication and for the return of my apartment key as “pushy” and “unreasonable.” I do not think it is unreasonable to expect timely communication from someone who has access to my home and was responsible for my dog’s care. I understand emergencies and unexpected situations happen, but professionalism and communication matter. Overall, this experience left me feeling extremely uncomfortable and unable to trust her reliability or professionalism.