Heaven did not perform expected duties. We had her one time before and she was OK, but I left a nice review thinking that it was a learning experience for her with our dogs, and we gave her points. However, this time around, she did not follow the schedule at all and left our dogs on their own for more than 8 hours. She did not communicate with us at all. The only reason we knew that dogs were not taken care of was because of the cameras. We had to call our neighbor to take them out and feed them. Next day, she overslept and the dogs were again in their enclosures for more than 8 hours. At this point we asked her to leave the house and asked our neighbors to take care of our dogs till our arrival. Heaven ignores our request for reimbursement and she took the extra money that we left her as a tip/ overtime although we asked her to leave that money since she did such a poor job. We wish Heaven the best, but her behavior was unacceptable.

Heaven (now located Jacksonville, NC) was kind enough to fill in last minute, for a scheduled pet sitter that had a family emergency. Communications were timely for our pets routines. On our return home, they seem happy & well cared for. She is well mannered and dependable.