Hannah did a great job taking care of my senior pet!

I did not have a good experience. The initial meet and greet was good. I was excited - following this all seemed well. Hannah reached out asking if I wanted her to come earlier than booking time. I said yes or at least by booking time. She arrived an hour late. No big deal… except I was boarding a 9 hr flight and no contact. From there, I get messages when garage opens and closes. I know she left for 8+ hrs. When we said dogs go out every 3-4 by meet and greet and by message. She’d taken another 8 hr babysitting job. It sometimes took several hours (even in the middle of the day) to get an answer. She told me she was going out and “didn’t know” when she be back. After them alone for 8 hr, this prompted me to pay someone else to come over as well. Then one day she went out most of the day checking on them only for 20 min. Dogs did not get out until 11am one day- at all. I said I was willing to be flexible but 11-12 hrs is too long. It was stressful as I was in Europe and had to leave my own wedding rehearsal with my financees family to try to make arrangements.